What are the responsibilities and job description for the Senior Associate - Network Operations position at Turnberry Solutions, Inc?
Job Details
Duration: 12 Months
Location: VA-Arlington
Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Associate, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities:
Monitoring and Observability
Administer and optimize PRTG and other monitoring tools for infrastructure and application observability
Create and maintain alerts, dashboards, and reports to proactively detect performance issues
Evaluate and recommend enhancements to monitoring strategies and tools
Incident Management
Act as first responder for system and application incidents, performing initial troubleshooting and triage
Coordinate major incident response, including engaging on-call teams and vendor resources
Provide timely and accurate IT communications during outages and service disruptions
Document incidents, root cause analysis, and resolution steps for knowledge sharing
Enterprise Scheduling
Administer Control-M workload automation across mainframe and distributed platforms
Migrate jobs and processes from test to production environments
Troubleshoot and resolve scheduling conflicts and automation issues
Maintain detailed documentation of production schedules and processes
Mainframe and Distributed Systems Support
Monitor IBM z/OS mainframe and distributed systems for performance and availability
Perform system health checks, capacity analysis, and apply patches
Assist with hardware/software maintenance and vendor coordination
Continuous Improvement
Implement new technologies and processes to enhance monitoring, automation, and incident response
Train peers on observability tools and best practices
Stay current on emerging trends in IT operations and monitoring
Qualifications:
Education:
Technical diploma/certificate or equivalent experience
Experience:
2 years in IT operations or NOC environment
Hands-on experience with IBM mainframe (z/OS), Control-M, and PRTG
Familiarity with Windows, Linux, and hybrid cloud environments
Skills:
Strong troubleshooting and analytical skills
Knowledge of application monitoring and observability principles
Excellent communication skills for incident updates and stakeholder engagement
Ability to work independently and in a team environment
Preferred Certifications:
IBM z/OS Fundamentals
BMC Control-M Certified Associate
Network/Application Monitoring Certification (e.g., PRTG)
The salary range for this role is $60,000 to $90,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Location: VA-Arlington
Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Associate, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities:
Monitoring and Observability
Administer and optimize PRTG and other monitoring tools for infrastructure and application observability
Create and maintain alerts, dashboards, and reports to proactively detect performance issues
Evaluate and recommend enhancements to monitoring strategies and tools
Incident Management
Act as first responder for system and application incidents, performing initial troubleshooting and triage
Coordinate major incident response, including engaging on-call teams and vendor resources
Provide timely and accurate IT communications during outages and service disruptions
Document incidents, root cause analysis, and resolution steps for knowledge sharing
Enterprise Scheduling
Administer Control-M workload automation across mainframe and distributed platforms
Migrate jobs and processes from test to production environments
Troubleshoot and resolve scheduling conflicts and automation issues
Maintain detailed documentation of production schedules and processes
Mainframe and Distributed Systems Support
Monitor IBM z/OS mainframe and distributed systems for performance and availability
Perform system health checks, capacity analysis, and apply patches
Assist with hardware/software maintenance and vendor coordination
Continuous Improvement
Implement new technologies and processes to enhance monitoring, automation, and incident response
Train peers on observability tools and best practices
Stay current on emerging trends in IT operations and monitoring
Qualifications:
Education:
Technical diploma/certificate or equivalent experience
Experience:
2 years in IT operations or NOC environment
Hands-on experience with IBM mainframe (z/OS), Control-M, and PRTG
Familiarity with Windows, Linux, and hybrid cloud environments
Skills:
Strong troubleshooting and analytical skills
Knowledge of application monitoring and observability principles
Excellent communication skills for incident updates and stakeholder engagement
Ability to work independently and in a team environment
Preferred Certifications:
IBM z/OS Fundamentals
BMC Control-M Certified Associate
Network/Application Monitoring Certification (e.g., PRTG)
The salary range for this role is $60,000 to $90,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $60,000 - $90,000