Inside Sales Manager-Metals

Job Title: Inside Sales Manager

Summary:

Manages sales activities of the organization by performing the following duties personally or through assigned sales representatives.

Essential Duties and Responsibilities

Team Leadership & Administration:

• Manages Inside Sales and support departments.
• Completes onboarding and orientation for new office employees.
• Collaborates with branch leadership to approve purchase order requisitions.
• Monitors attendance and approves vacation requests for office personnel.
• Enforces company policies and procedures.
• Participates in hiring office staff employees.

Sales Functions:

• Monitors daily sales activity including quotes and orders.
• Manages sales order entry and progression.
• Reviews pricing to ensure alignment with margin and sales goals.
• Reviews and approves shipment verification documentation.
• Generates and reviews sales backlog reports twice per month.
• Identifies new business opportunities and potential customers.
• Develops new sales strategies and ideas.
• Gathers market intelligence and pricing data.
• Maintains an up-to-date customer list for marketing purposes.
• Establishes and oversees outbound calling programs.
• Trains new and current Inside Sales and support staff.
• Ensures adherence to policies related to customer returns and restocking fees.
• Resolves customer issues including claims, shortages, incorrect or defective material.
• Leads regular sales meetings.
• Delivers sales presentations and supports relationship-building with key clients.
• Assists in deal negotiation and closing.
• Coordinates communication between sales and related departments.
• Assigns and manages sales territories.

Inventory Functions:

• Recommends new product opportunities (subject to leadership approval).
• Assists in annual physical inventory and reconciliation.
• Identifies and addresses inventory discrepancies.
• Reduces slow-moving inventory.
• Manages inventory and transfers using internal systems.
• Notifies purchasing teams of product quality or supply issues.
• Initiates and approves inventory transfers between branches.
• Participates in disposition decisions for rejected or non-conforming materials.

Supervisory Responsibilities:

Directly supervises Inside Sales and support staff. Responsibilities include:

• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Performance appraisals
• Addressing complaints and resolving problems
• Disciplinary actions and employee development

Required Skills and Abilities:

• Strong leadership and team management skills
• Excellent interpersonal and communication abilities
• Strong organizational, analytical, and time-management skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a focus on accuracy
• Solid mathematical and analytical capabilities
• Proficiency with Microsoft Office Suite

Experience & Education:

• 5 years of experience in sales, with at least 2 years in a leadership role
• Bachelor's degree in a related field preferred
• Experience in the metals or manufacturing industry is a plus
• U.S. Citizenship or Permanent Residency is required due to regulatory compliance (ITAR/EAR)