What are the responsibilities and job description for the Desktop Support Technician position at Turn Up Talent?
🔧 Desktop Support Technician – Fort Wayne, Indiana (Onsite)
đź“Ť Location: Fort Wayne, IN
đź•’ Type: Full-Time | Onsite
đź’Ľ Experience: 2 Years in IT Support
About the Role:
We’re looking for a customer-focused Desktop Support Technician to join our IT team in Fort Wayne, Indiana. This role is responsible for providing hands-on support for desktops, laptops, mobile devices, and a variety of enterprise software and hardware systems. If you’re someone who thrives on solving problems and delivering exceptional user support, we’d love to hear from you.
What You’ll Do:
- Provide onsite and remote technical support for end users
- Troubleshoot hardware, software, and network issues on Windows and macOS platforms
- Configure and deploy desktops, laptops, printers, and mobile devices
- Manage user accounts, access rights, and permissions in Active Directory/O365
- Maintain accurate documentation of IT assets and support tickets
- Collaborate with other IT teams to support infrastructure upgrades and projects
- Ensure timely resolution of incidents and requests via the service desk system
What We’re Looking For:
- 2 years of experience in a desktop support or IT helpdesk role
- Strong knowledge of Windows and Microsoft Office 365
- Familiarity with Active Directory, Exchange, and remote support tools
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks independently
- IT certifications (e.g., CompTIA A , Microsoft, ITIL) are a plus
Why Join Us?
- Competitive salary and benefits package
- Growth opportunities within a supportive IT team
- Work in a collaborative and dynamic environment
- Make a meaningful impact by helping users work efficiently and securely
