What are the responsibilities and job description for the Field Operations Specialist || NA (West Coast) position at Turf Tank?
Who is Turf Tank?
Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields.
If you embody the Turf Tank values of unified teamwork, understanding relationships matter, adding to a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.
Why join Turf Tank?
Global Impact
Join a team that is a pioneer in the sports industry with a large global footprint.
Growth Opportunities
Our career opportunities are continually evolving to keep up with business growth.
Amazing Culture
Entrepreneurial, collaborative, fun, fast-paced, and competitive!
About The Role
The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots.
This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.
What You'll Do
New Customer Onboarding
Turf Tank has revolutionized the line-marking industry with the world’s first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields.
If you embody the Turf Tank values of unified teamwork, understanding relationships matter, adding to a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.
Why join Turf Tank?
Global Impact
Join a team that is a pioneer in the sports industry with a large global footprint.
Growth Opportunities
Our career opportunities are continually evolving to keep up with business growth.
Amazing Culture
Entrepreneurial, collaborative, fun, fast-paced, and competitive!
About The Role
The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots.
This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.
What You'll Do
New Customer Onboarding
- lead on-site robot setup and user training following Turf Tank’s standardized processes
- ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
- provide clear training and supporting resources to build user confidence
- complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
- provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
- document work completed and communicate feedback to the Field Operations Manager for continuous improvement
- assist during peak seasons by supporting the Robot Support team with overflow requests
- follow established checklists, processes, and standards to ensure consistency across all deployments
- provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials
- deliver clear, structured training to customers in a professional manner
- use an adaptive communication style to deliver effective customer training
- follow standardized processes and maintain consistency across installs
- troubleshoot technical issues using Turf Tank’s best practices
- stay task-focused, organized, and responsive while working independently in the field
- experience in technical field service, installation, or training roles
- strong communication and instructional skills
- technical aptitude with robotics, software, and problem-solving
- a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding
- overnight travel is required up to 80% of the time
- day travel is required up to 90% of the time
- work remotely
- possess and maintain a valid driver’s license with a clean driving record
- must pass an MVR and drug screen before the start date
- maintain eligibility for Turf Tank's fleet insurance
- work outdoors (up to 8 hours)
- lift 50 lbs
- perform work while standing, stooping, or squatting
- work above the shoulder and below knee heights
- sit or stand for extended periods (up to 8 hours)