Field Operations Specialist

Company Description Phox Health is transforming shipping logistics for healthcare organizations through a next-generation software platform that connects health system pharmacies, labs, and related departments with a network of medical couriers. The company focuses on improving accountability, visibility, and patient experience by addressing common issues such as delays, lost packages, and unreliable delivery. Built by healthcare professionals and software developers, Phox Health is dedicated to solving complex logistics challenges while protecting patient data. The organization partners with leading health systems, including Kaiser Permanente, Ochsner Health, MetroHealth, CommonSpirit, and Trinity Health, as a trusted solution for secure and dependable logistics. Phox Health continues to expand its impact as more healthcare organizations adopt its technology-enabled, accountable logistics platform.

• Role Description

Operations Support

• Coordinate daily market operations
• Verify routes, schedules, and staffing needs
• Create and track air freight shipments
• Assist with inventory tracking and replenishment (Phox Boxes, totes, etc)
• Maintain operational checklists and SOPs
• Track key operational issues and follow through to completion

Backup Driver

• Serve as backup driver when needed
• Cover routes during employee absences
• Assist with loading/unloading vehicles
• Conduct company vehicle inspections and report maintenance needs
• Ensure route documentation is completed accurately
• Maintain company vehicle incident reports

Facility Oversight

• Conduct routine inspections of facilities and market locations
• Check cleanliness, safety, and organization standards
• Identify maintenance issues and coordinate repairs
• Verify equipment is functioning properly
• Ensure supplies and consumables are stocked

Team Support

• Assist with onboarding and training new employees
• Provide coverage for operational gaps
• Help enforce company policies and safety standards
• Communicate operational concerns to management

Customer & Vendor Relations

• Communicate with contractors
• Resolve routine service issues
• Verify contractor performance and delivery schedules
• Support customer service escalations when needed

What Success Looks Like

After 6–12 months, this person should:

• Know all routes and operations
• Be able to cover a driver shift with minimal notice
• Identify facility issues before they become expensive problems
• Keep operations moving
• Act as "eyes and ears" in the field

Required:

• Valid driver's license with clean driving record and background check
• Comfortable driving delivery vehicles
• Strong organization and communication skills
• Ability to work independently
• Basic Excel/Google Sheets skills

Preferred:

• Logistics experience
• Operational experience
• Distribution or transportation experience
• Supervisory experience

Salary: $50k annually