The UPS Store Retail Associate - PM Shift

Location: MLK

The UPS Store Associate is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information.

The ideal associate has previous retail customer service experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. Positions are part-time with shift availability in the afternoons (1:30pm-7:30pm) and weekend shifts are required (9:00AM-5:00PM).

This role offers opportunities to grow into full‑time and leadership positions while working in a supportive, customer‑focused environment.

Compensation: $17.00 / hour based on experience.

This application is for consideration at the following location:

512 W MLK Jr. Blvd, Austin TX

We look forward to hearing from you!

RESPONSIBILITIES

Delivers outstanding customer service to walk-in customers and telephone inquiries

Willingness to complete Notary certification and provide notary services to customers.

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer's shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Maintains a clean, organized, and safe working environment

Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED required

Previous retail customer service experience preferred

Strong computer skills (Microsoft Office, Adobe Suites, and internet proficiency)

Outstanding phone skills and communication skills (verbal, written, spelling, math)

Prompt, dependable, and responsible

Able to safely lift 40 pounds

Willing and able to work 15-30 hours per week

BENEFITS

Weekly paychecks 

Flexible work hours

Paid Time Off (PTO)

Paid Holidays

Formal on‑the‑job training program

Opportunities for career growth into full‑time and leadership roles

SCHEDULE

We have shorter retail hours: 8:00 AM – 7:00 PM (Mon–Fri), 9:00 AM – 5:00 PM (Sat–Sun)

Shifts available: afternoons (1:30 PM – 7:30 PM), weekends (9:00 AM – 5:00 PM)

We are looking for team members must be available to cover closing shifts, and weekend shifts as needed.

Apply Today

We’re excited to build a dependable, customer‑focused team at The UPS Store. If you’re ready to grow your career, provide excellent service, and become an expert in our products and solutions, we look forward to hearing from you!