Help Desk Technician (2026 - 2027 School Year)

Flsa Status

Non-Exempt

Job Title

Help Desk Technician

Qualifications

High School Diploma.

Some college preferred.

Reports To

Principal

Job Goal

To support the school's technology needs by assisting with the distribution, collection, basic troubleshooting, and repair coordination of student Chromebooks.

Promote teamwork to achieve goals.

Performance Responsibilities

General

• Well-organized, self-motivated, goal oriented, with strong analytical and problem-solving
• Outgoing, dependable, customer service oriented, attention to detail and
• Actively contribute to ongoing process
• Ability to complete multiple simultaneous projects in a timely
• Interpret, comprehend and apply policies and procedures related to assigned duties and responsibilities of the
• Assist with the continued enhancement of the management of TPSD by modeling appropriate behavior for and toward students and staff, and by displaying professional conduct at all times.
• Follow appropriate safety precautions and procedures in work
• Perform all duties through to a successful
• Understanding of need for authority and the chain of
• Transports a variety of items (e.g. equipment, supplies, ) throughout the school building.
• Maintain records and inventory of fixed
• Maintain a neat and orderly work
• Perform other duties or special projects as
• Knowledge
• TPSD Acceptable Use
• Copyright
• Licensing
• Family Educational Rights and Privacy Act (FERPA).
• Children's Online Privacy Protection
• Children's Internet Protection
• Teamwork
• Demonstrate commitment to team
• Establish and maintain cooperative working
• Work under varying degrees of supervision to complete a variety of
• Demonstrate a commitment to professional growth and a willingness to share knowledge with
• Communication/Problem Solving
• Understand, follow and carry out oral and written
• Communicate in a clear and concise
• Interact with others using tact, patience, diplomacy and
• Other Duties
• Provide on-site support for student Chromebooks
• Organize and maintain inventory
• Assist with device check-in and check-out.
• Prepare devices for shipment when repairs are needed
• Help ensure smooth day-to-day operation of technology.
• Provide "help desk" service to
  
  

The employee will be required to learn and perform any or all skills listed above as deemed necessary by the Director of Technology to accomplish job goals as stated in this document.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel objects, tools, controls; and reach with hands and arms. The employee frequently is required to stoop, kneel, crouch, or crawl and talk and hear. The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

TERMS OF EMPLOYMENT: 230 DAYS. Salary to be established by the Board.

Evaluation

Performance of this job will be evaluated in accordance with provisions of the Board's policy on Evaluation of Professional Personnel.

Reviewed By

Scott Williams

Date

7-9-25