What are the responsibilities and job description for the Senior IT Manager position at Tupelo Honey Support Office?
Tupelo Honey is seeking an experienced Senior IT Manger to join the buzz at our “Hive” corporate team. The Senior IT Manager will be responsible for the oversight of the IT department, design of new IT solutions; as well as the modification, and enhancement of existing systems. The Senior IT Manager will aim to improve business efficiency and productivity. The ideal candidate must possess a high level of technical networking or systems expertise and clear insight into current business practices.
PRIMARY RESPONSIBILITIES
- Develop and execute the organization’s IT roadmap aligned with operational and business objectives.
- Partner with executive leadership to identify technology opportunities that improve efficiency, guest experience, and scalability.
- Analyze existing systems and business models and provide recommendations for enhancements in order to better serve our business.
- Identify and understand potential business solutions and assess them for both technical and business suitability.
- Oversee the maintenance, optimization, and security of all IT systems, networks, and platforms.
- Ensure data integrity of all systems and configurations.
- Conduct requirement analysis and prepare specific proposals for modified or replacement systems.
- Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
- Oversee IT support for smooth restaurant operations and minimal downtime.
- Oversee WAN/LAN connectivity and network uptime across all restaurant and corporate locations.
- Create and maintain IT SOPs and knowledge documentation
- Draw up, supervise and document testing schedule for new systems.
- Support end users on change control and system updates.
- Keep up to date with technical and industry developments.
- Manage the 3rd party vendor for after-hours support and troubleshooting.
- Ensure that budgets are adhered to and deadlines are met.
- Liaison extensively with external or internal clients and vendors.
- Coordinate new restaurant openings, relocations, and remodel technology deployments.
REQUIRED SKILLS
- Bachelor or Associates degree in IT
- 4-6 years progressive experience in IT, preferably in Systems or Network Engineering roles.
- Experience working Windows Server environments, virtualization, and cloud infrastructure and Active Directory
- Expertise in cloud computing, data analytics, cybersecurity, and software development lifecycle.
- Strong understanding of networking concepts and the OSI model
- Mastery of Microsoft Office ecosystem
- Knowledge of Helpdesk administratio
- Ability to perform effective under pressure and meet multiple project deadlines.
- Ability to contribute effectively and independently manage workflow and productivity.
- Must be available for minimal travel.
PREFERRED SKILLS
- History of Database Administration – Microsoft SQL Server preferred
- Experience administrating BI tools such as Microsoft Power BI
- Strong understanding of POS systems, restaurant technology solutions, and operational workflows
- General understanding of electrical systems and computer hardware engineering
- Ability to work in a fast paced, multi-location environment
- Availability to support urgent escalations when necessary