Transportation Specialist

Transportation Specialist

Tempe, Arizona

About the Role

Our client is seeking motivated, customer-focused Transportation Specialists to support the movement of freight across their transportation network. This team helps coordinate the end-to-end execution of shipments moving between vendors, fulfillment centers, rail yards, and shipper hubs.

As a Transportation Specialist, you will play a critical role in keeping freight moving on schedule. When delays, disruptions, or other transportation issues arise, you will investigate the situation, communicate with drivers and carriers, coordinate with internal and external partners, and work toward timely resolutions.

This is a fast-paced, high-volume operations role that requires strong communication, organization, problem-solving, and the ability to make informed decisions while managing competing priorities. You will use internal systems and operational data to monitor shipments, identify exceptions, and support a reliable transportation experience.

Key Responsibilities

• Transportation Operations: Monitor freight movements and shipment execution across intermodal network, supporting on-time pickups and deliveries.
• Disruption Management: Investigate and resolve transportation issues, including delays, missed pickups, rail and truck handoff issues, and other shipment exceptions.
• Carrier and Driver Support: Provide timely, professional assistance to carriers and drivers experiencing transportation disruptions, helping identify solutions and establish clear expectations.
• Real-Time Problem-Solving: Research shipment information using internal systems, assess available options, and make timely decisions in accordance with established procedures.
• Stakeholder Communication: Keep relevant parties informed of shipment status, delays, escalations, and resolution plans, working with transportation teams, carriers, rail partners, shippers, and fleet operations.
• Operational Monitoring: Track load execution, identify shipment exceptions, monitor delays and dwell times, and help ensure transportation performance targets are met.
• Cross-Functional Coordination: Partner with field teams and internal stakeholders to resolve issues, coordinate repair requests, and support the continued flow of freight through the network.
• Reporting and Data Analysis: Gather information from multiple internal sources to support operational reporting and identify trends or recurring issues that may affect performance.
• Process Compliance: Follow established workflows, operating procedures, schedules, and quality standards while maintaining accuracy and accountability.
• Peak Operations Support: Help manage increases in workload during periods of high demand or weather-related disruptions, including significant overtime during designated peak periods when required.

Basic Qualifications

• At least 2 years of customer service, call center, or comparable customer-facing experience.
• Strong written and verbal communication skills.
• Demonstrated ability to troubleshoot issues, research information, and identify practical solutions.
• Strong organizational skills and the ability to prioritize multiple time-sensitive tasks.
• Comfort working in a fast-paced, high-volume environment with changing priorities.
• Ability to follow established procedures, manage workload expectations, and communicate effectively with multiple stakeholders.

Preferred Qualifications

• Experience in transportation, logistics, supply chain, freight coordination, or carrier operations.
• Experience supporting drivers, carriers, vendors, or business customers.
• Familiarity with shipment tracking, transportation management systems, logistics workflows, or operational dashboards.
• Experience monitoring service levels, delivery performance, delays, or operational metrics.
• Ability to analyze information from multiple sources, identify trends, and communicate findings.
• Experience working in a contact center, operations control tower, dispatch environment, or other time-sensitive support function.

A Day in the Life

As a Transportation Specialist, you will help maintain the flow of freight throughout their transportation network. You will monitor shipments, respond to incoming requests, investigate disruptions, and coordinate with the appropriate teams to get shipments back on track.

Your day may involve researching a delayed load, assisting a driver with an over-the-road issue, coordinating with a carrier or rail partner, escalating an operational exception, or gathering data to understand a recurring transportation problem. Priorities can change quickly, so success requires sound judgment, clear communication, and a strong sense of ownership.

This role offers exposure to transportation operations at scale and the opportunity to contribute directly to shipment reliability and customer experience.

Work Environment and Schedule

• Location: Tempe, Arizona.
• Work arrangement: 100% onsite in a high-volume operations environment.
• Assignment duration: Initial 3-month contract, with the possibility of extension or conversion based on business needs and eligibility.
• Training: Approximately one week of initial training through shadowing and self-directed learning.
• Parking: Free onsite parking.
• Schedule: Assigned shift with set start and end times and scheduled breaks and meal periods.
• Overtime: May include significant overtime during designated peak periods, workload surges, or weather-related disruptions.
• Call monitoring: Calls may be monitored and recorded for training and compliance purposes.

Why Join This Team?

• Gain hands-on experience supporting a large-scale transportation and supply chain network.
• Develop valuable skills in logistics operations, disruption management, carrier support, and data-driven problem-solving.
• Work with a broad network of transportation partners and cross-functional teams.
• Contribute directly to shipment performance, operational reliability, and customer experience.
• Explore potential longer-term opportunities, subject to business needs and eligibility.