Administrative Support

Key Responsibilities

• Transportation Operations: Monitor freight movements and shipment execution across a fortune 100 company's intermodal network, supporting on-time pickups and deliveries.
• Disruption Management: Investigate and resolve transportation issues, including delays, missed pickups, rail and truck handoff issues, and other shipment exceptions.
• Carrier and Driver Support: Provide timely, professional assistance to carriers and drivers experiencing transportation disruptions, helping identify solutions and establish clear expectations.
• Real-Time Problem-Solving: Research shipment information using internal systems, assess available options, and make timely decisions in accordance with established procedures.
• Stakeholder Communication: Keep relevant parties informed of shipment status, delays, escalations, and resolution plans, working with transportation teams, carriers, rail partners, shippers, and fleet operations.
• Operational Monitoring: Track load execution, identify shipment exceptions, monitor delays and dwell times, and help ensure transportation performance targets are met.
• Cross-Functional Coordination: Partner with field teams and internal stakeholders to resolve issues, coordinate repair requests, and support the continued flow of freight through the network.
• Reporting and Data Analysis: Gather information from multiple internal sources to support operational reporting and identify trends or recurring issues that may affect performance.
• Process Compliance: Follow established workflows, operating procedures, schedules, and quality standards while maintaining accuracy and accountability.
• Peak Operations Support: Help manage increases in workload during periods of high demand or weather-related disruptions, including significant overtime during designated peak periods when required.

Basic Qualifications

• At least 2 years of customer service, call center, or comparable customer-facing experience.
• Strong written and verbal communication skills.
• Demonstrated ability to troubleshoot issues, research information, and identify practical solutions.
• Strong organizational skills and the ability to prioritize multiple time-sensitive tasks.
• Comfort working in a fast-paced, high-volume environment with changing priorities.
• Ability to follow established procedures, manage workload expectations, and communicate effectively with multiple stakeholders.