Support Engineer

Responsibilities

• The timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance.
• This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems.
• Self motivated with the ability to work independently with minimal supervision.
• Ability to maintain Customer Focus, stay motivated and be proactive.
• Insist on the highest standards from self and others.
• Good verbal and written communication skills.
• Good attention to detail and organizational skills.

Qualifications:

• Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
• Experience supporting Windows 11 operating systems in a managed desktop environment.
• Experience supporting Macintosh OS desirable.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
• Must be able to safely lift up to 50 lbs.
• Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA.
• BS Degree in computer science or combination of education and relevant experience.
• 3-6 years relevant work experience.

The pay range that Tundra in good faith reasonably expects to pay for this position is $30/hour - $35/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.