IT Analyst

This is a Client Incident Management Senior Analyst role, which basically means:

You are the person who communicates about technology outages—what happened, what’s being done, and how it affects clients—in clear, professional language. You are the bridge between the technical teams fixing the issue and the business stakeholders who need updates.

You’ll also use data to spot trends, help improve processes, and support continuous improvement across the company.

This job is communication-heavy, process-focused, and requires comfort with technology concepts, but not deep tech expertise.