Dock Operations Lead

Job Summary

We are seeking an experienced and detail-oriented Dock Operations Lead to support a global leader in robotics and technology at its Westborough, MA facility. This position will oversee daily dock operations, including inbound and outbound shipments, material handling, inventory tracking, and coordination with internal teams.

The ideal candidate has a strong background in warehouse operations, forklift operation, and shipping and receiving, along with excellent organizational and communication skills.

Key Responsibilities

• Oversee daily dock operations, including coordinating inbound and outbound shipments, deliveries, and pickups.
• Receive, unload, move, and organize packages, pallets, and large equipment deliveries.
• Safely operate forklifts and other Powered Industrial Truck (PIT) equipment in accordance with safety regulations.
• Coordinate the movement and storage of materials throughout the facility.
• Maintain accurate inventory records and shipment documentation using Excel and other tracking systems.
• Ensure high-value equipment and materials are properly received, tracked, and stored.
• Prepare and coordinate outbound shipments for internal teams and field operations.
• Collaborate with engineers, program managers, and other stakeholders to support material and shipping needs.
• Identify and resolve operational issues while maintaining a safe, organized, and efficient work environment.
• Manage multiple priorities and ensure shipments are processed accurately and on schedule.

Required Qualifications

• 5 years of experience in warehouse operations, shipping and receiving, logistics, or a related field.
• Hands-on experience operating forklifts and other PIT equipment.
• Experience coordinating inbound and outbound shipments, including trailer loading and unloading.
• Strong understanding of inventory management, material handling, and warehouse safety procedures.
• Proficiency with Microsoft Excel and computer-based inventory tracking systems.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently, take initiative, and manage competing priorities.
• Associate's degree required.

Preferred Qualifications

• Bachelor's degree.
• Experience in a manufacturing, robotics, engineering, R&D, or technical facility.
• Previous experience supporting engineers, program managers, or cross-functional teams.
• Experience handling large, heavy, or high-value equipment.
• Previous experience overseeing dock operations or coordinating warehouse activities.

This is an opportunity to join an innovative robotics and technology environment where you will play a key role in supporting daily facility operations. You'll work alongside engineering and technical teams while taking ownership of critical shipping, receiving, and inventory processes.