What are the responsibilities and job description for the Customer Service Assistant position at Tulsa City-County Library?
Location: South Broken Arrow Library - 3600 S Chestnut Broken Arrow, OK. 74011
Salary: $14.42/hr.
Status: Part Time 20 hour/week
Schedule:
Monday 12:00pm - 4:00pm
Tuesday 12:00 pm - 4:00pm
Wednesday 8:30am - 12:30pm
Saturday 9:00am - 5:00pm
The South Broken Arrow Library Customer Service Assistant is trained to help customers have an excellent experience, provides direction to customers concerning library services and circulation policies; charges, is flexible and adaptable throughout the workday, in the type and location of work to be accomplished in order to provide superior customer experiences. Come join us as we make plans to build our new library location with approximately triple to space and including amenities such as an Adult Patio, Maker Space, and a Children's Amphitheater!
Additional Responsibilities and Experience Include:
Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.
Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.
Salary: $14.42/hr.
Status: Part Time 20 hour/week
Schedule:
Monday 12:00pm - 4:00pm
Tuesday 12:00 pm - 4:00pm
Wednesday 8:30am - 12:30pm
Saturday 9:00am - 5:00pm
The South Broken Arrow Library Customer Service Assistant is trained to help customers have an excellent experience, provides direction to customers concerning library services and circulation policies; charges, is flexible and adaptable throughout the workday, in the type and location of work to be accomplished in order to provide superior customer experiences. Come join us as we make plans to build our new library location with approximately triple to space and including amenities such as an Adult Patio, Maker Space, and a Children's Amphitheater!
Additional Responsibilities and Experience Include:
- Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
- Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
- Registers customers by issuing and updating library cards;
- May help customers with basic technology and Internet problems;
- Excellent communication and interpersonal skills;
- Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;
- High school diploma or G.E.D. required;
- No previous experience required;
Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.
Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.
Salary : $14 - $14