What are the responsibilities and job description for the Bilingual Customer Service Assistant position at Tulsa City-County Library?
The Customer Service Assistant at the Rudisill Regional Library will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished.
Inspire curiosity. Empower learning. Build community. Join the Rudisill Regional Library team and be a part of the move to our new, larger facility in the historic Greenwood District!
Bilingual Customer Service Assistant - 20 hr.
Location: Rudisill Regional Library - 1520 N. Hartford Tulsa, OK. 74106
Salary: $14.42 /hr. - Bilingual positions qualify for a pay bonus awarded quarterly.
Status: Part time 20 hours/week
Work Schedule:
Monday, Tuesday, Wednesday, Thursday evenings: 5 - 9 pm
Sundays 1:00pm - 5:00pm
(off Fridays and Saturdays)
A Selection of Qualifications & Essential Functions Include:
- Ability to speak/read/write in both Spanish and English is required.
- Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
- Registers customers by issuing and updating library cards;
- May help customers with basic technology and Internet problems; Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
- Ability to learn and demonstrate library’s automated systems and self-service tools.
- Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers.
- High school diploma or G.E.D. required.
Physical and Environmental Conditions:
Work occasionally requires stooping and bending. Occasional light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.
There are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions.
Some positions require considerable physical exertion, such as regularly lifting heavy items (up to 80 pounds) such as carts or crates full of books, on a highly frequent basis and/or assuming awkward positions.
Salary : $14