What are the responsibilities and job description for the Customer Service Assistant position at Tulsa City-County Library?
If you value excellent customer service experiences and connecting customers with information and entertainment, the Jenks Library has a job for you! The Customer Service Assistant at Jenks Library engages with lifelong learners, students and helps our community connect with needed resources. Qualified candidates should be flexible and adaptable throughout the workday, as well as in the type and location of work to be accomplished in order to provide superior customer experiences.
The Jenks Library serves one of the fastest growing cities in Oklahoma. Known for its antiques, art and excellent school system, Jenks still maintains its small-town charm. The Jenks Library strives to combine state of the art services and technology with a welcoming atmosphere and small-town friendliness.
Location: 523 West B St. Jenks, OK. 74037
Salary: $14.42 / hour
Status: Part-Time, 20 hours / week
Schedule:
Tuesday - 9 am - 2 pm
Wednesday - 10 am - 2 pm
Thursday - 12 pm - 8 pm
Friday - 2 pm - 6 pm, rotating every third Saturday 9:30 am - 5 pm (with Thursday working 4 pm - 8 pm)
Occasional Sunday at a Regional Library 1 pm - 5 pm
The Customer Service Assistant will:
- Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
- Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
- Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;
- Registers customers by issuing and updating library cards;
- Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
- Supports associate staff and manager with preparation for special projects as needed.
Education & Experience:
- High school diploma or G.E.D. required;
- Customer Service Experience preferred;
- Bilingual English / Spanish or English / Zomi preferred;
Physical and Environmental Conditions:
Physical Activity: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.
Work Environment: Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.