What are the responsibilities and job description for the Director, Recruiting Operations position at Tulane University?
Job Description
This position supports the end-to-end operational engine of graduate admissions, from speed-to-lead outreach through admit-to-enroll conversion and owns event operations across on-property, external, and virtual formats. This position is the functional owner of Slate-driven recruiting operations and communications, including email and text journeys, templates, testing, compliance, and performance analytics. This role ensures program web content is accurate and up to date at all times and partners closely with the Director of Admissions and Director of Marketing to align marketing, communications, and content updates with enrollment goals. This position supervises the Admissions Coordinators and other admissions operations staff, and drives continuous improvement of standard operating procedures (SOPs), data integrity, and cross-functional workflows.
Responsibilities
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
This position supports the end-to-end operational engine of graduate admissions, from speed-to-lead outreach through admit-to-enroll conversion and owns event operations across on-property, external, and virtual formats. This position is the functional owner of Slate-driven recruiting operations and communications, including email and text journeys, templates, testing, compliance, and performance analytics. This role ensures program web content is accurate and up to date at all times and partners closely with the Director of Admissions and Director of Marketing to align marketing, communications, and content updates with enrollment goals. This position supervises the Admissions Coordinators and other admissions operations staff, and drives continuous improvement of standard operating procedures (SOPs), data integrity, and cross-functional workflows.
Responsibilities
- Strong people leadership: hiring, coaching, delegating, and evaluating a KPI-driven team
- Expert proficiency in Slate CRM, including segmentation, journeys, email/text messaging, deliverability, templating, testing, analytics, user governance, and documentation
- Proven event operations capability across formats (on-property, external, virtual), including run-of-show, vendor coordination, attendee journey optimization, and post-event reporting
- Process architect and operator: builds, documents, and improves SOPs, SLAs, QA checks, and compliance controls
- Metrics-oriented with fluency in pipeline analytics, dashboards, and conversion optimization
- Excellent written and verbal communication; confident public speaker and presenter
- Strong cross-functional collaborator with Marketing & Communications and program leadership; able to translate enrollment insights into content and campaign updates
- Highly organized; exceptional follow-through; thrives in structured, fast-paced, accountability-driven environments
- Knowledge of FERPA and adherence to institutional policies and data integrity standards
- Willingness to travel domestically and internationally; availability for evening/weekend outreach and events during peak cycles
- Demonstrated ownership of CRM-enabled recruiting and communications operations (Slate required or equivalent with commitment to Slate mastery)
- Event operations leadership (on-campus, external, and virtual) including planning, budgets, logistics, and post-event ROI analysis
- Experience collaborating with marketing teams on content, web updates, and lead quality feedback; international recruiting experience preferred
- Undergraduate degree required, master's degree preferred.
- 5 years of experience in leading customer service, lead qualification, admissions, pipeline-based conversion roles, or similar.
- Experience in leading admissions/recruiting operations teams, with KPI-based performance management a plus.
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .