What are the responsibilities and job description for the Director, Information Technology and Systems Infrastructure position at Tulane University?
Job Description
The Director of Information Technology and Systems Infrastructure at the A.B. Freeman School of Business is a leadership role responsible for overseeing the technological infrastructure and systems that support the educational and administrative functions of the business school. Reporting to the Chief Business Officer, this position plays a pivotal role in shaping the technological strategy, managing a team of IT professionals, and ensuring the reliable and efficient operation of all IT systems and classroom audio visual technologies. The Director of IT also serves as a hands-on Systems Administrator, directly managing and maintaining critical IT systems.
Responsibilities
REQUIRED EDUCATION AND EXPERIENCE:
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
The Director of Information Technology and Systems Infrastructure at the A.B. Freeman School of Business is a leadership role responsible for overseeing the technological infrastructure and systems that support the educational and administrative functions of the business school. Reporting to the Chief Business Officer, this position plays a pivotal role in shaping the technological strategy, managing a team of IT professionals, and ensuring the reliable and efficient operation of all IT systems and classroom audio visual technologies. The Director of IT also serves as a hands-on Systems Administrator, directly managing and maintaining critical IT systems.
Responsibilities
- Possess a strong working knowledge of computer hardware, software, and their applications in a business environment. Stays abreast of emerging technologies and trends to drive innovation within the organization.
- Familiarity with Service Desk operations, including incident management, problem resolution, and providing top-notch customer support to end-users.
- Proficiency in ITIL (Information Technology Infrastructure Library) framework, ensuring efficient and standardized IT service management practices are implemented and followed.
- Exhibit excellent interpersonal and communication skills, both verbal and written. Demonstrate the ability to communicate technical information in a clear and understandable manner to diverse audiences.
- Display a strong focus on customer service, consistently striving to meet and exceed the needs and expectations of internal and external stakeholders.
- Exhibit the ability to prioritize tasks, needs, and objectives effectively, both as an individual contributor and as a team leader. Meet deadlines and deliver results efficiently.
- Actively promote a culture of inclusion and respect within the team, recognizing and appreciating diverse perspectives, opinions, and contributions from team members, customers, and external partners.
- Extensive experience with Windows Server administration and multiple versions of the Windows operating system.
- Comprehensive knowledge of Microsoft Office 365, Adobe Creative Cloud suite and cloud storage is required.
- Demonstrates knowledge of contemporary and emerging network architecture designs and technologies, staying current with industry trends and best practices.
- Experience with database design and knowledge of server-based database software such as Oracle or MS SQL, is required.
- Excellent analytical skills and verbal and written communications skills.
- Interpersonal skills and organizational ability to supervise subordinates in an effective manner and maintain a productive, collaborative, and continuous relationship with subordinates and with colleagues in Business School, other Tulane units and vendors.
- Ability to organize and analyze details and to simultaneously manage multiple projects.
- Ability to manage time effectively.
REQUIRED EDUCATION AND EXPERIENCE:
- College degree or equivalent experience required.
- Five years of related computer experience.
- Two years of leadership experience required.
- Proven experience in managing complex IT infrastructures, including hybrid-cloud environments and on-premises services.
- Relevant industry certifications (e.g., ITIL, AWS, Azure, etc.) are a plus.
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .