What are the responsibilities and job description for the Client Service Representative position at TUFTS VETERINARY EMERGENCY SERVICE?
Client Service Representative (CSR) - Overnight Hours
Tufts V.E.T.S. is a premier level 1 emergency and specialty hospital in New England. We are committed to providing the highest standard of patient care from a wide range of specialty services including 24-hour emergency and critical care, anesthesia, surgery, internal medicine, oncology, radiology and diagnostic imaging, ophthalmology, dermatology, and cardiology. We are continually seeking to unite highly skilled professionals in veterinary medicine to provide a collaborative environment that strives to promote and strengthen the human-animal bond.
Tufts V.E.T.S. strives to be a community where diversity and inclusion are a priority.
About the Position: We are seeking a full-time Client Service Representative to join our team. Tufts Veterinary Emergency Treatment and Specialties requires outstanding client service to include our clients as well as our local RDVMs and TVETS staff. We require proficient data entry skills with attention to detail. In the hospital setting of an emergency facility a CSR must possess the capability of handling situations that require patience, compassion, excellent listening skills and the ability to perform under stressful situations.
- Process payments through all vendors and is able to apply all payments accepted to client accounts accurately.
- Facilitate client needs including registration of appointments and emergencies, discharges, medication and food pick up
- Provide administrative assistance with patient euthanasia. Maintain compassionate professionalism throughout this process.
- Verify and update registration information on each visit
- Alert appropriate services/ departments when clients arrive for appointments, discharges and visiting.
- Maintain waiting room census and be cognizant of client wait times and potential problems. Update services of these issues as needed.
- Facilitate RDVM communication
- Navigate, interpret and properly transfer incoming phone calls
- Maintain waiting room and exam room cleanliness as needed
- Administrative functions including but not limited scanning, faxing and general administrative functions as needed.
- Communicate effectively with administration, doctors, technicians and support staff
- Provides a warm welcome to all clients and patients. Has the ability to adapt behavior to conform to the situation at hand.
Shift: Currently seeking day and overnight hours. Fulltime benefit position within the CSR department including holiday and weekend coverage.
Personal Requirements:
- Minimum of 18 years old
- Minimum 2 years working in the veterinary field required
- Minimum 3 years customer service experience required.
- Must have the ability to support and foster an environment of diversity, inclusion, collaboration, and empathy.
- Must have good interpersonal relationship and communication skills.
- Ability to multi-task in a fast-paced working environment.
- Can stay calm and efficient under pressure.
- Is detail oriented and reliable.
- Has a high commitment to providing exceptional patient/client care.
- Has excellent communication skills.
- Must be professional, approachable, and maintain a positive outlook.
Compensation: Is based on education, experience, and skill level. Eligible for shift differentials. Eligible for $1,500 signing bonus.
Benefits: Full-time benefits include health, dental, vision, short and long-term disability, life insurance, 401K, flexible spending accounts, PFML, Employee Assistance Program, paid maternity leave, paid vacation/sick/personal time, employee pet discount, uniforms, and paid holidays.
Salary : $19 - $27