Student Records Coordinator - School of Dental Medicine

The Division of Student Services within the Tufts University School of Dental Medicine (TUSDM) is comprised of the Offices of Admissions, Student Affairs, and Enrollment Services. The division is responsible for providing student-related services to approximately 1,100 students enrolled in pre-doctoral and postdoctoral education programs at TUSDM. Enrollment Services includes both the Office of Financial Aid and the Office of the Registrar. The Office of the Registrar administers the university-based information system, maintains students’ physical and electronic records, provides accurate enrollment counts, verifies enrollment, certifies graduation dates, provides licensure and career-based information, maintains and issues transcripts requested by internal and external parties, manages enrollment and enrollment reporting using the National Student Clearinghouse, student and course registration, and certification for Veterans benefits using the VA Enrollment Portal.

The Student Records Coordinator is responsible for managing and maintaining student academic records in compliance with FERPA regulations. Key responsibilities include entering course registrations and grades, tracking graduation clearance requirements, verifying enrollment, certifying graduation, and processing transcripts and diplomas.

This role serves as a resource for faculty, staff, and students, providing guidance on the use of the PeopleSoft Student Information System (SIS).

Reporting to the Registrar and Assistant Registrar, the Student Records Coordinator collaborates closely with various offices across the Dental School and Tufts University, including Admissions, Financial Aid, Academic Affairs, Advanced Graduate Education, International Affairs, and the Health Sciences Bursar. Maintaining the accuracy, integrity, and confidentiality of academic records is a central responsibility of this role.

Basic Requirements:

• Knowledge and skills as typically acquired through completion of 2 or more years of higher education
• 1 – 3 years of higher education experience in student information systems, academic affairs, and/or student affairs. The candidate must have general knowledge of student registration procedures, computerized student information systems, and must demonstrate excellent analytical, managerial, oral and written communication, and interpersonal skills.
• Database Management, Excel, Word, and Student Information Systems
• Ability to lift up to 20 lbs. with or without accommodation.
• Posses solid analytical and problem solving skills, outstanding communication and organizational skills, effective public speaking and presentation skills, ability to work effectively with diverse populations; administrators, faculty, staff, and students.
• The Student Records Coordinator should have the capability to develop, plan and implement short and long range goals.

Preferred Qualifications:

• Bachelor’s Degree is preferred; direct registrar, academic affairs, or student affairs experience in graduate or professional school setting is preferred and will be considered in lieu of experience in other student services areas.
• Experience with PeopleSoft, application of FERPA policies, and procedures and other relevant federal and state policies and requirements.
• Candidate should have excellent judgment, and ability to problem-solve.
• The job requires the ability to foster a cooperative work environment to formulate policy, develop and implement new strategies and procedures, maintain confidentiality of records and information, and to train co-workers and students by providing clear instructions.
• In addition, the candidate must be enthusiastic and motivated and have the ability to work with multiple constituencies – dental and graduate students, faculty, and staff on multiple campuses and at affiliated institutions.

Special Work Schedule Requirements:
Candidate must be able to occasionally work additional hours outside the normal workday and to help with a few student affairs sponsored events usually held evenings or on a Saturday.