Harriet's Haven for Pets Program Manager

Tubman is seeking a Program Manager for Harriet's Haven for Pets to join a dynamic and collaborative team to support the agency’s mission, vision, and values.

This position is for someone compassionate, experienced, and highly organized to oversee daily operations, programming, and care at its on-site pet facility.

Reporting to the Shelter Director, this full-time, exempt position requires 40 hours per week (Tuesday through Saturday), with flexibility to be on call for emergencies.

Why work for Tubman?

Tubman’s vision represents the future we want for our clients and the wider community: thriving people, healthy relationships, and peaceful communities. Our mission is to advance opportunities for change so that every person can experience safety, hope, and healing.

Four strategic directions guide our work:

· Clients: Provide streamlined access to exceptional, relevant services.

· Community: Engage the community to take action.

· Culture: Invigorate organizational culture to lead with equity, well-being, and engagement.

· Capacity: Strengthen the agency’s infrastructure in order to better serve clients and the community.

Tubman’s philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, hope, and healing to nearly 18,000 people of all ages, gender identities, and cultural backgrounds who face relationship violence, trafficking, homelessness, addiction, mental health challenges, and other trauma. Our culturally responsive services are rooted in decades of research, innovation, experience, and partnership.

Tubman offers a mission centered culture that values integrity, respect, innovation, partnership, and social justice. Our programs are strength-based, client-centered, and rooted in hope. Our work environment focuses on flexibility, wellbeing, and work-life balance for all employees.

Tubman’s Commitment to Diversity and Equity

Tubman is fiercely committed to equity and inclusion. We are an affirming workplace that values people’s identities and multiple dimensions of diversity. Tubman is an Equal Opportunity Employer and strives to hire a workforce that reflects the people we serve.

Tubman believes that diversity, equity, and inclusion amongst our staff are vital to both our clients and the agency’s success. We strive to hire, develop, and retain the best people from a diverse pool of candidates. Black, Indigenous, and people of color, multilingual speakers, people of all gender identities, people with disabilities, and veterans are all encouraged to apply.

Role Responsibilities:

• Facilitate safety and healing: Ensure low-stress, safe and secure interactions between people and their pets and build supportive relationships with pet owners.
• Build programming: Create and maintain protocols for animal wellbeing, safety and health. Create and provide training for Tubman staff on best practices in collaboration with community partners.
• Oversee day-to-day operations: Manage daily pet facility needs, including scheduling staff and volunteers, ensuring adequate supply inventory, and working with facilities team on issues and opportunities. Work with the facilities team on issues and opportunities related to program spaces.
• Monitor health: Recognize signs of illness, injury, or distress; administer medications (or overseeing proper administration by trained staff/volunteers); coordinate with veterinary care.
• Hygiene and sanitation: Ensure proper cleaning and disinfection protocols for kennels, common areas, and equipment to prevent disease.
• Manage staffing: Recruit paid and volunteer roles; onboard, train and provide performance reviews.
• Manage budget and reporting: Manage budget and provide regular reporting on program activities (animal census, health reports, incident reports).
• Collaborate: Work with Tubman staff and community partners to share program information, build new partnerships and secure in kind services and supplies. Act as a liaison between Harriet’s Haven for Pets and Tubman’s shelter and housing programs.
• Communicate: Provide consistent, timely, and trauma-informed communication with pet owners, community partners, and veterinary care providers, especially in highly emotional situations.

Job Skills and Qualifications:

• 2 years of effective leadership and management experience with a collaborative decision-making approach; analytical, problem-solving, negotiation, and conflict resolution skills.
• Associate or bachelor’s Degree in business or a related field; or equivalent experience.
• 1-2 years of experience working in animal rescue, veterinary services, or other relevant animal-related profession preferred; veterinary technician experience is a plus.
• Knowledge of relationship violence, sexual exploitation, addiction, mental health challenges, and other forms of trauma.
• Strong communication skills, both in written and oral formats.
• Self-starter and highly motivated.
•  Excellent customer service skills.
• Proficient in computer and technology skills.
• Regularly required to stoop, kneel, bend, walk extensively, stand, and lift up to 50 pounds.
• Ability to pass a DHS fingerprint criminal background study as required by program licensing.

Compensation & Benefits

The annual salary range for this position is $65,000-$67,600 annually depending on experience. Tubman provides a quality benefits package that includes a highly competitive paid-time off program, multiple health plan options, dental, short- and long-term disability and life insurance, as well as other optional health and wellness insurance to meet diverse employee needs, and a 401(K) plan with up to 4% employer match. Tubman is a qualified employer under the Public Service Student Loan Forgiveness Program. In addition, you will have multiple professional development and personal growth opportunities while at Tubman.

To Apply

Apply online or send resume and cover letter to: jobs@tubman.org, or mail resume and cover letter to: Harriet Tubman Center East, Attn: HR Department, 1725 Monastery Way, Maplewood, MN 55109.

Salary : $65,000 - $67,600