Customer Care Specialist I

Join Our Team as a Tier I Customer Care Specialist!

Are you passionate about helping others and delivering great service?

Tagg-N-Go Car Wash is looking for a Tier I Customer Care Specialist to support guests through phone, email, text, and chat—resolving inquiries, managing concerns, and assisting with account needs. This role is perfect for someone who thrives in a fast-paced environment and loves creating positive customer experiences.

Join a team where your work makes a real impact—fostering loyalty, driving satisfaction, and helping our company grow. We’re a people-focused business that just happens to wash cars. Let’s make every day shine!

Why You’ll Love It Here:

• A Customer-Centric Role with Impact: Play a key part in delivering top-tier service, ensuring customer satisfaction, and contributing to customer retention.
• We Offer a Competitive Hourly Rate: Starting at $18-$22 per hour, with potential for higher compensation based on experience and qualification.
• Real Growth Opportunities: Take advantage of leadership development, career advancement, and skill-building opportunities.
• Comprehensive Benefits: Paid Time Off (PTO), Health Insurance, Employee Assistance Program (EAP), Dental, Vision, Health Savings Account (HSA), Matching 401(k), Free Car Wash Pass for two household vehicles, and Tuition Reimbursement after just 6 months.

What You’ll Do:

Customer Support:

• Provide top-tier customer service via inbound and outbound phone calls, as well as text and email.
• Handle customer inquiries, complaints, and account management with professionalism and empathy.
• Serve as the first point of contact for customer service across all locations.

Customer Retention:

• Assist in managing unlimited pass holder memberships.
• Conduct follow-up calls with customers to ensure satisfaction and retention.
• Research and escalate issues as needed to resolve customer concerns.

Conflict Resolution & Feedback:

• Mediate conflicts between customers and employees to find positive solutions.
• Provide feedback to management on ways to improve service and reduce risks.

On-Site Support:

• Occasionally work on-site to gain firsthand experience of operations.
• Must be willing and able to periodically work on-site and stand for long periods of time.

Required Qualifications:

• 1-3 years of customer service experience in a fast-paced environment.
• Experience in handling customer inquiries, conflict resolution, and account management is a plus.
• Excellent verbal and written communication skills.
• Ability to maintain a level head in high-stress situations.
• Strong problem-solving and troubleshooting skills.

Position Details

• Full-Time Preferred, Non-Exempt
• In-office position
• Occasional on-site work required
• Ability to lift, carry, push, or pull up to 25 pounds
• Close vision required
• Availability for occasional Saturday shifts as part of a rotating schedule

Ready to Join Us? Apply now and be part of a team where your contributions make a real difference. With a supportive team, exciting challenges, and growth opportunities, Tagg-N-Go Car Wash is the place to take your career to the next level!