Senior Bilingual Technical Support Representative – Remote in Miami, FL

Your potential has a place here with TTEC’s award-winning employment experience. As Senior Bilingual Technical Support Representative working remotely in Miami, FL, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Do you have a passion for technology and helping others? In this role, you will be responsible for delivering exceptional service to internal and external customers by ensuring the accurate and timely processing of product orders. This role supports the end-to-end order cycle, coordinating with cross-functional teams to meet the service levels defined by the organization

During a Typical Day, You’ll

• Use weekly demand insights to plan billing and share risks
• Ensure every customer order is accurate, complete, and released on time
• Reserve stock and lead the pick-release process to hit delivery goals
• Prioritize key accounts with thoughtful allocation and quick processing
• Communicate clearly and resolve issues to keep customers happy
• Work closely with teams and continuously refine processes
• Create reports on backlog, picks, and shipping to keep performance on point

What You Bring to the Role

• Bilingual in English and Spanish
• High school diploma or equivalent
• 1 year minimum of tech support and troubleshooting experience
• Some customer service experience
• High speed internet (> 15mbps)
• Computer experience
• Comfortable working to resolve the customer’s issues before escalating to the next level

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $17 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.