What are the responsibilities and job description for the Business Relationship Manager position at TTEC?
Your potential has a place here with TTEC’s award-winning employment experience. As a Business Relationship Manager working in remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing:
The Business Relationship Manager (BRM) acts as a bridge between business units, TTEC IT, and technology vendors to ensure technology initiatives directly contribute to achieving business goals. This is a high-profile role for a strategic, relationship-focused professional who understands both business needs and technology capabilities. The BRM is deeply embedded with their business partners— building trust, refining processes, and ensuring technology supports outcomes rather than hinders them. They bring a product mindset: treating tools as evolving assets that must stay compliant, deliver measurable value, and drive continuous improvement.
During a Typical Day, You’ll
The anticipated range is $105,000-115,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-TX-Austin
Other Locations
United States
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing:
The Business Relationship Manager (BRM) acts as a bridge between business units, TTEC IT, and technology vendors to ensure technology initiatives directly contribute to achieving business goals. This is a high-profile role for a strategic, relationship-focused professional who understands both business needs and technology capabilities. The BRM is deeply embedded with their business partners— building trust, refining processes, and ensuring technology supports outcomes rather than hinders them. They bring a product mindset: treating tools as evolving assets that must stay compliant, deliver measurable value, and drive continuous improvement.
During a Typical Day, You’ll
- Serve as the primary liaison between business teams, TTEC IT, and technology vendors, ensuring clarity, accountability, and alignment.
- Communicate frequently and consistently with assigned business units to understand goals, challenges, and technology priorities.
- Translate business opportunities into actionable solutions that integrate smoothly into everyday workflows.
- Manage vendor relationships and roadmaps, including leading Quarterly Business Reviews with business leadership.
- Ensure all solutions meet regulatory, data privacy, security, and operational requirements.
- Partner with TTEC IT to ensure systems are effectively maintained and evolve to meet changing business needs.
- Identify and champion opportunities where technology can increase efficiency, reduce risk, and support growth.
- Drive adoption and return on investment for technology initiatives, ensuring that business teams feel supported by their tools.
- Act as a trusted advisor and advocate for both the business and IT, ensuring mutual understanding and shared success
- Bachelor’s degree in computer science, Information Technology, Business, or a related field—or an equivalent combination of education and experience.
- Minimum 2 years of experience in one or more of the following: Project, Program, Product, or Portfolio Management.
- Strong understanding of SaaS systems, vendor management, and technology lifecycle practices.
- Exceptional communication skills (written and verbal) with the ability to translate between technical and business audiences.
- Proven ability to manage multiple stakeholders and maintain productive relationships across teams.
- Experience working with legal, compliance, or risk teams is a plus
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
The anticipated range is $105,000-115,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
US-TX-Austin
Other Locations
United States
Salary : $105,000 - $115,000
