What are the responsibilities and job description for the B2B Customer Service Representative position at TTEC?
Your potential has a place here with TTECs award-winning employment experience. As a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What Youll be Doing
Are you energized by outbound conversations and building strong customer connections? In this role, youll leverage your call center and customer service experience to engage warm leads through structured, outbound consultations with small business customers. Partnering with a sales team, youll help uncover business needs and support solutions that save customers time and streamline their day to day operations. Your ability to approach each conversation with curiosity, clarity, and care will help deliver thoughtful, consistent customer experiences.
During a Typical Day, Youll
Conduct outbound calls to engage business customers through structured, customer focused conversations
Follow established call flows and quality standards while personalizing interactions
Accurately document customer needs and outcomes across multiple systems
Collaborate with sales and support teams to ensure smooth handoffs
Adapt quickly within an evolving business environment while maintaining quality conversations
What You Bring to the Role
At least 1 year of customer service experience in a call center environment
High school diploma or equivalent
Experience with outbound dialing systems or high volume calling
Comfort navigating multiple applications during live customer conversations
Clear, professional communication skills for business to business interactions
What You Can Expect
Opportunity to work hybrid following training based on performance
Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, with 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way