What are the responsibilities and job description for the Retail Store Experience Manager position at TSP Talent?
Experience Manager leads daily retail operations to deliver an exceptional guest experience and achieve strong business results.
Key Responsibilities
Key Responsibilities
- Partner with Retail Operations and Beauty Advisors to coach and inspire teams.
- Ensure personalized product recommendations, demos, and elevated service across cosmetics, skincare, haircare, and salon offerings.
- Analyze sales and service metrics to identify opportunities and improve performance.
- Optimize merchandising and store appearance to support brand standards.
- Maintain operational excellence and a safe, welcoming, on-brand environment.
- Drive innovation on the sales floor and support community events.
- Develop talent through coaching, feedback, and performance support.
- Proven leadership in a customer-focused retail setting.
- Strong ability to coach teams and deliver personalized service.
- Comfort analyzing performance metrics and improving outcomes.
- Merchandising and operational knowledge to maintain brand presentation.
- Commitment to inclusion, safety, and creating a positive guest experience.