What are the responsibilities and job description for the Retail Operations Manager / General Manager position at Sparkle and Swag Retail Party Store?
Company Description Sparkle and Swag is a specialty retail party store offering themed décor, balloons, gifts, and celebration supplies for events of all sizes. The store focuses on creating a fun, welcoming environment where customers can easily plan parties and special occasions. Team members collaborate to deliver creative ideas, personalized recommendations, and memorable in-store experiences. The company values reliable service, organized operations, and a positive, inclusive workplace culture.
Role Description The Retail Operations Manager / General Manager is a full-time, on-site role based at our New Orleans, LA store. This role oversees day-to-day store operations, including opening and closing procedures, cash handling, inventory management, merchandising, and store appearance. The manager schedules and supervises staff, provides coaching and training, and ensures strong customer service standards are consistently met. Responsibilities include monitoring sales performance, analyzing store metrics, managing budgets, and implementing initiatives to improve profitability and efficiency. The role also involves handling vendor relationships, coordinating product orders, resolving customer issues, and maintaining compliance with safety and company policies.
Qualifications
- Candidates should possess strong Retail Operations and Store Management skills to oversee daily activities, inventory, merchandising, and store standards.
- Candidates should possess Operations Management and Analytical Skills to manage budgets, interpret sales data, optimize processes, and drive performance.
- Candidates should possess excellent Customer Service skills to create positive experiences, address concerns, and build repeat business.
- Candidates should demonstrate leadership, team supervision, and coaching abilities to guide staff and maintain an inclusive, high-performance environment.
- Candidates should have effective communication and organizational skills, with attention to detail and the ability to prioritize in a fast-paced retail setting.
- Previous experience in retail management or general management is required; experience in party supplies or specialty retail is a plus.
- A college bachelor's degree required; additional education in business, retail management. A minimum of 3 years experience is required for applicant.