What are the responsibilities and job description for the Repair Technician position at TSMG?
Position Overview
We are seeking skilled Repair Technicians / Hardware Support Engineers to support hardware repair, refurbishment, maintenance, and operational activities across repair centers and field operations.
The ideal candidate will have hands-on experience with hardware troubleshooting, testing techniques, component replacement, and equipment refurbishment. This role involves working with various hardware systems, tools, and operational workflows to ensure equipment is repaired, maintained, and redeployed efficiently.
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- Perform hardware repair, refurbishment, and redeployment activities for operational equipment and platforms
- Assemble and disassemble hardware systems and components
- Troubleshoot and replace defective components, including computer parts, camera systems, PCB boards, and vehicle-related hardware
- Handle and operate hardware equipment, mechanical tools, soldering tools, and safety equipment
- Ensure proper maintenance and organization of repair center equipment and materials
- Coordinate with logistics and operations teams to support repair workflows and material movement
- Maintain accurate repair and inventory documentation
- Monitor and maintain inventory levels for repair center supplies and operational materials
- Assist with forecasting workload, inventory needs, and operational capacity
- Support implementation of repair and refurbishment procedures and operational best practices
- Ensure compliance with workplace safety and operational security procedures
- Collaborate with technical leads and operational teams to document and improve repair processes
Education
- High School Diploma or equivalent required
- Bachelor’s degree in Engineering or related technical field preferred
- Business-level English communication skills (reading, writing, and speaking)
Experience
- 1–3 years of relevant experience in hardware operations, repair, refurbishment, or technical support
- Experience with various testing and troubleshooting techniques
- Experience working with hardware systems, electronics, or mechanical equipment preferred
Technical Skills
- Strong hardware troubleshooting and repair skills
- Familiarity with hardware installation and warehouse operations
- Experience working with:
- Vehicle components
- Computer hardware
- Camera systems
- PCB components
- Mechanical and electrical tools
- Ability to safely operate repair tools and workshop equipment
- Experience with soldering tools and basic electronic repairs preferred
- Forklift operation skills are considered an advantage
Core Competencies
- Strong problem-solving and analytical skills
- Attention to detail and accuracy
- Ability to work independently and manage priorities effectively
- Strong organizational and documentation skills
- Ability to adapt in fast-paced operational environments
- Good communication and teamwork abilities
- Combination of workshop, warehouse, and operational support environments
- Hands-on technical work involving hardware systems and repair equipment
- May require lifting equipment and handling technical tools
- Flexibility to support operational priorities and varying workloads when needed