What are the responsibilities and job description for the Field Technician position at TSMG?
Position Overview
We are looking for a skilled and hands-on Field Technician to support hardware assembly, maintenance, troubleshooting, refurbishment, and operational activities. The ideal candidate will have experience working with mechanical and electronic equipment, vehicle-mounted systems, and field support operations.
This role involves both in-house and on-site technical work, including equipment installation, repair, testing, and remote support for operational teams.
\n- Assemble and disassemble hardware systems in workshop and field environments
- Install, test, troubleshoot, and repair hardware equipment and vehicle-mounted systems
- Replace and maintain computer, camera, PCB, cable, and mechanical components
- Perform refurbishment and maintenance of equipment and hardware parts
- Support field teams remotely by guiding operators through troubleshooting procedures and system tests
- Collect and document technical information during troubleshooting and repair activities
- Support engineering and operational teams during testing and data collection projects
- Prototype and test advanced hardware equipment, including cameras, geolocation systems, cables, and mechanical frames
- Train technicians and operators on newly introduced hardware systems and operational procedures
- Ensure proper handling and operation of tools, safety equipment, and workshop materials
- Maintain accurate records using ticketing systems, spreadsheets, and internal communication tools
Education
- High School Diploma or equivalent required
- B.E. / B.Tech degree preferred
Experience
- 2–3 years of relevant experience in hardware operations, field support, or technical maintenance
- Experience working with vehicle systems, electronics, or mechanical equipment preferred
Technical Skills
- Strong knowledge of hand tools and light power tools
- Experience with hardware assembly, maintenance, and replacement
- Familiarity with measuring tools and repair techniques
- Basic automotive repair knowledge
- Hardware troubleshooting and installation skills
- Familiarity with vehicle parts, computer hardware, camera systems, and PCB components
- Experience using ticketing systems, Gmail, Google Calendar, and spreadsheets
- Understanding of wiring diagrams preferred
- Electronics repair experience preferred
- Basic Linux knowledge preferred
- Forklift operation skills are considered an advantage
Core Competencies
- Strong troubleshooting and problem-solving skills
- Excellent attention to detail
- Ability to work independently in fast-paced environments
- Proactive attitude with willingness to learn
- Strong communication and interpersonal skills
- Comfortable working in rapidly changing operational environments
- Ability to collaborate effectively with technical and non-technical teams
Additional Requirements
- Ability to travel frequently, including on short notice
- Valid passport or ability to obtain one within six months
- Valid driver’s license with a clean driving record
- Ability to safely operate motor vehicles
- Combination of workshop-based and field-based activities
- Work may involve lifting equipment, operating tools, and working around vehicles and technical hardware
- Flexibility in schedule may be required depending on operational needs