What are the responsibilities and job description for the Mystery Shopper position at TSMG?
Project Overview
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.
- Book a standard room (room-only rate) through the hotel’s official website.
- For Netherlands locations, bookings must be made by phone, and the call must be recorded.
- Complete a Dinner, Bed & Breakfast mystery-shopping stay.
- Evaluate key stages of the guest experience including:
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Check-in process
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Bar service
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Dinner in the restaurant
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Room service dessert
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Breakfast
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Public facilities and overall atmosphere
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- Dine with at least one additional person during the stay.
- Discreetly observe staff behavior, service quality, and professionalism.
- Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
- Avoid accepting complimentary upgrades.
- Take photos throughout the visit.
- Keep all itemised receipts for the room, bar, and restaurant purchases.
- Submit a detailed report with photos after the stay.
- Upload receipts to receive reimbursement.
- Excellent observation and reporting skills.
- Ability to act naturally and discreetly while evaluating services.
- Reliable internet access and ability to submit reports on time.