What are the responsibilities and job description for the Mystery Guest position at TSMG?
Project Overview – An Exclusive Experience
Step into the world of luxury hospitality as a Mystery Guest and enjoy a unique, fully immersive hotel stay. This exclusive experience offers you the opportunity to enjoy premium services while discreetly evaluating every detail of the guest journey - from arrival to departure. Perfect for individuals who appreciate high standards, attention to detail, and refined environments.
\n- Book your stay directly through the hotel’s official website (room-only rate).
- For select locations in the Netherlands, enjoy a more personalized touch by booking via phone and capturing the interaction.
- Indulge in a carefully curated Dinner, Bed & Breakfast experience.
Throughout your stay, you will naturally experience and reflect on key moments, including:
- A smooth and welcoming check-in
- Relaxed bar service
- A full dining experience in the restaurant
- A dessert ordered via room service
- A fresh and satisfying breakfast
- Exploration of public spaces and overall ambiance
To enrich the experience, you’ll be accompanied by at least one guest, allowing you to observe interactions in a natural setting.
- Immerse yourself as a genuine guest while discreetly observing service quality and staff professionalism
- Introduce a simple, hypothetical dietary restriction to see how well the team accommodates guest needs
- Capture moments through photos to support your reflections
- Kindly decline any complimentary upgrades to maintain consistency across experiences
- Keep all itemized receipts from your stay and dining experiences
- Share your detailed impressions through a structured report, along with photos
- Upload receipts to receive full reimbursement for approved expenses
- Individuals who enjoy premium hospitality experiences
- Naturally observant and detail-oriented personalities
- Those who can blend in seamlessly while assessing service quality
- Reliable and organized individuals who can complete reports accurately and on time