What are the responsibilities and job description for the Patient Service Specialist - Uptown position at Tryon Medical Partners?
Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.
(This is a full-time position that will support our Uptown office, Monday to Friday 8 am to 5 pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
(This is a full-time position that will support our Uptown office, Monday to Friday 8 am to 5 pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
- Schedule appointments in athenaNet
- Prepare new patient charts and/or paperwork at patient presentation
- Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary
- Accurately perform registration process.
- Ensure all requirements and fields are satisfied and complete
- Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary
- Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment
- Create Credit Card on File Contracts at Check-In
- Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out
- Work “Day End Review” report
- Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers
- Schedule follow-up appointments
- Reconcile, balance, and close batches daily
- Accurately record messages
- Educate patients accurately and completely including utilizing the Patient Portal
- Document appropriately within athenaNet to ensure regulatory requirements are met
- Monitor and check assigned Athena boxes and other assigned boxes for coverage
- Work at different Tryon office locations as needed
- For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance
- Verify eligibility and benefits for all patients daily
- Other duties as assigned
- Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer
- Completion of TB test will be required
- High school diploma; some college preferred
- Minimum of one-year medical office or healthcare facility experience
- E.H.R. and Scheduling experience
- Experience serving customers in person and on the phone
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
- Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies.
- Dexterity in hands and fingers.
- Ability to quickly respond to changing conditions and situations.
- Ability to concentrate on details