Volunteer Coordinator

Description

Position Overview

Tryon International is seeking an enthusiastic and organized Volunteer Coordinator to lead

the recruitment, scheduling, and engagement of volunteers who support our world-class

events throughout the year. This position is vital to the success of guest experience

operations—ensuring information stations, parking teams, and general event support areas

are staffed, trained, and equipped to create an exceptional experience for guests,

participants and partners. The ideal candidate will have strong communication and

leadership skills, thrive in dynamic environments, and be passionate about hospitality,

community building, and event coordination.

Key Responsibilities

Volunteer Program Management

• Recruit, interview, and onboard volunteers for a variety of Tryon International events (equestrian competitions, concerts, festivals, Winterfest, and sporting events).
• Create and maintain a year-round volunteer database and schedule to ensure coverage for all operational areas.
• Develop volunteer orientation programs, training materials, and reference guides.
• Communicate regularly with volunteers to share assignments, updates, and recognition initiatives.
• Monitor volunteer attendance, performance, and engagement levels.

Event Operations Support

• Collaborate with Guest Services, Parking, and Event Management teams to forecast volunteer staffing needs.
• Serve as on-site leader for volunteer teams during events—providing direction, problem-solving, and hands-on support.
• Manage volunteer check-in and hospitality areas; ensure uniforms, radios, credentials, and materials are distributed properly.
• Coordinate with department heads to ensure volunteers are placed appropriately and understand their responsibilities.
• Support operational setup and breakdown related to volunteer logistics and guest services zones.

Administrative & Reporting Duties

• Maintain accurate volunteer records, hours, and event participation logs.
• Utilize digital platforms (e.g., Monday.com, Google Workspace, or VolunteerHub) for scheduling, communication, and reporting.
• Prepare post-event recaps summarizing volunteer utilization, feedback, and recommendations for improvement.
• Assist with creation of recognition programs, appreciation events, and year-end summaries.

Qualifications

• Minimum of 2 years’ experience in volunteer coordination, hospitality, guest services, event management, or related field.
• Exceptional communication and interpersonal skills with an ability to engage diverse groups.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in Microsoft Office Suite and/or Google Workspace; experience with scheduling software preferred.
• Ability to work flexible hours including evenings, weekends, and holidays during event seasons.
• Must be comfortable working both independently (on-site/remote) and collaboratively (on-site).

Preferred Skills

• Previous experience managing volunteers or staff at large-scale resort, festival, or sports events.
• Knowledge of Tryon International events or similar multi-venue hospitality operations.
• Customer service or leadership background in high-traffic guest environments.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package (medical, dental, vision, and PTO).
• Hybrid work flexibility (remote administrative days; on-site event coverage).
• Complimentary access to Tryon International events and amenities.

About Tryon International

Tryon International is a world-renowned destination resort and event venue located in Mill Spring, North Carolina. Home to year-round equestrian competitions, concerts, festivals, sporting events, and family experiences, Tryon International delivers exceptional hospitality and entertainment in a vibrant, community-focused setting. Join our team and help us continue to create memorable experiences for guests and participants from around the world.