What are the responsibilities and job description for the Help Desk Analyst position at Tryfacta, Inc.?
Required: looking for State client experience candidate:
Essential Duties/Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.
Skill
Required / Desired
Amount
of Experience
Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
Required
Experience in a helpdesk, data quality, or healthcare IT support role
Required
4.5
Years
Experience with deduplication tools, data matching, or record linkage techniques
Required
4.5
Years
Familiarity with immunization information systems
Required
Strong analytical and problem-solving skills
Required
Excellent communication and customer service abilities
Required
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Desired
Knowledge of HL7 messaging and public health data standards
Desired
Experience working with state or local public health departments
Desired
Understanding of HIPAA and data privacy regulations
Desired