What are the responsibilities and job description for the 100% REMOTE Health Insurance Exchange Call Center Key Personnel – Multiple Positions position at Tryfacta?
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking Health Insurance Exchange Call Center – Key Personnel for our client in Washington, DC 20005. These are temporary contract assignments supporting health insurance exchange contact-center operations. If you meet the qualifications listed below and are interested, please Apply Now!
Job Diva ID:
RFP/Solicitation: DOC844161
Position Title: Health Insurance Exchange Call Center – Key Personnel
Location: Washington, DC 20005 – Primarily Remote
Duration: Contract
Work Schedule: Monday–Friday; flexible coverage during open enrollment, including Saturdays and possible extended hours
Pay rate: Not specified
Positions Available:
- Program Manager – 1
- Call Center Manager – 1
- Trainer – 1
- Supervisor – 2
- Quality Assurance Analyst – 2
Responsibilities for this position include, but are not limited to:
- Manage and support health insurance exchange contact-center operations.
- Supervise CSR performance, productivity, escalations and service levels.
- Develop and deliver CSR training and maintain training materials.
- Evaluate calls, emails and web chats and support QA scorecards, calibration and reporting.
- Manage program activities, staffing, reporting and continuous improvement.
To be considered for this position, you should have:
- 5 years of relevant experience; 7 years for Program Manager.
- Health Insurance Exchange experience/content knowledge.
- Experience with ACA Marketplace, state/federal exchanges, healthcare or Medicaid strongly preferred.
- Relevant contact-center management, training, supervisory or QA experience based on position.
- At least one QA Analyst must be bilingual Spanish/English.
- Ability to support ET operating hours and occasional in-person meetings in Washington, DC.
Salary : $60 - $90