What are the responsibilities and job description for the Desktop Support Specialist position at Tryfacta, Inc.?
The Desktop Support Analyst provides technical support, maintenance, and troubleshooting for computer systems, applications, and related technologies. This role ensures that systems function efficiently and reliably, helping end-users resolve technical issues while contributing to system enhancements and operational continuity.
Key Responsibilities:
- Provide first and second-level technical support for end users via phone, email, or in-person.
- Monitor, maintain, and troubleshoot desktop, network, and enterprise system issues.
- Assist in the setup, configuration, and deployment of hardware and software.
- Document incidents, problems, and resolutions using a ticketing system.
- Perform routine system backups, patches, and updates.
- Support the integration and implementation of new IT solutions.
- Conduct training and create user guides or documentation for staff.
- Maintain inventory of hardware/software assets.
Minimum Qualifications:
- Associate's degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- 2 years of experience in technical support, systems administration, or help desk roles.
- Experience supporting Windows OS, Microsoft Office Suite, and enterprise applications.
- Familiarity with networking principles and Active Directory.
Preferred Qualifications:
- Certifications such as CompTIA A , Network , or Microsoft certifications.
