What are the responsibilities and job description for the Elite CSE Team Manager position at TrxNow®?
We are seeking a high-caliber Elite Customer Solutions Expert Team Manager to lead our team of Elite Customer Solutions Experts (ECSE). This is a “Mission Control” leadership role designed for an expert in high-stakes logistics and real-time event management. This role will be responsible for the performance and professional development of a team that functions as the air traffic controllers of roadside assistance, ensuring they successfully orchestrate outcomes for motorists in vulnerable situations.
In this role, you aren't managing typical customer service agents. You are leading a team of specialists who function as air traffic controllers for the road. Your team monitors live data streams to identify bottlenecks before they become failures, intervening decisively to ensure drivers are never left stranded.
An ideal candidate will possess "command presence" – someone who remains calm under fire when multiple systems are alerting and can lead their team through high-pressure disruptions with poise and precision. This individual will exhibit and foster the “Hero Behind the Headset” mentality, ensuring the team views themselves and performs as a mission-critical logistics unit rather than standard call center agents.
If you have the intuition of a strategist and the execution of a field commander, we want to hear from you. Apply today to lead our Mission Control Team.
Qualifications:Required Qualifications/Skills
- Technical Fluency – Expert-level proficiency in CRM tools, multi-monitor setups, CRM tools, real-time tracking software, multi-channel dispatch systems, and data-driven dashboard monitoring.
- Communications Mastery - Articulate and professional voice with the ability to provide clear directives to to field/internal teams and "manage up" to senior leadership.
- Cognitive Ability - Exceptional ability to track multiple moving parts simultaneously and transition from routine operations to high-priority events without losing focus.
- Logistics Expertise - Proven ability to manage complex, multi-channel dispatch systems and real-time tracking software.
- Five plus (5 ) years in high-volume dispatch management, emergency response leadership, or command center operations.
- Adaptability and comfort with shifting priorities in a fast-paced, evolving environment.
Preferred Qualifications
- Bilingual English/Spanish or English/French
- Strong reporting skills, with a focus on productivity and efficiency
- Bachelor's or Master's degree from an accredited institution
Benefits
- Flexible work environment
- Health benefits including health, dental, and vision plans
- Life & AD&D and Long-Term Disability
- Paid time off
- Bonus structure
Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Salary : $24 - $27