Service Provider Network Regional Manager - Arizona

Company Profile

TrxNow® (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform! We operate multiple Call Centers internationally with headquarters located in downtown Johnson City, TN. We also have a 24 x 7 contact center in London, Ontario, Canada!  Our management team is filled with leaders who are focused on delivering the best service in the industry. Check us out at www.trx-now.com.

We are seeking an experienced Regional Territory Manager to join our vendor management team, which is responsible for cultivating vendor relationships, negotiating contracts, ensuring reliable coverage, and monitoring vendor performance within assigned vendor territory.  This individual will play a critical role in maintaining and enhancing the quality and reach of our services to our members by fostering strong relationships and partnerships within the service provider network. 

We offer a comprehensive package that includes health, dental, vision, life, AD&D, long-term disability, general PTO and performance bonuses.  If you are a strategic leader with a passion for relationship development, processes, and performance, we encourage you to apply! 

Job Description

The Regional Territory Manager will be responsible for developing, maintaining, and optimizing a network of service providers to deliver roadside assistance to members within a specific geographical area.  This includes negotiating contracts, ensuring adequate service coverage (especially in high-volume areas), evaluating and managing provider performance, resolving problems and issues, and ensuring the delivery of high-quality service to our members.

The right candidate will have demonstrated industry knowledge of roadside assistance, ability to build business partnerships with third party providers, and competence to resolve challenging problems with minimal guidance. 

The Regional Territory Manager is an administrative role and a full-time position. The role will operate in a remote environment and a standard business week (Monday through Friday between 8 AM and 6 PM). 

Responsibilities

Primary responsibilities include analyzing current vendor performance, creating organizational standards, and streamlining processes.  This will require an understanding of fundamental drivers of the business, customers, partners, and competitors to improve relationships with field service providers to optimize network performance for existing and future clients.  Strong communication skills are key to explaining the values and benefits we bring as an organization. 

• Develop and maintain vendor relationships through regular and in-person engagements that drive cost efficiency, speed, and quality outcomes for TrxNow partners and members. 
• Build strong relationships with existing service providers and recruit new ones as needed to maintain adequate coverage within the assigned territory.
• Identify and address gaps in the service provider network to ensure comprehensive coverage for our members. 
• Monitor key performance indicators (KPIs) like call acceptance rates, ETA accuracy, and customer satisfaction, and work with providers to improve performance. 
• Ensure providers are properly trained on company procedures, service standards, and the use of relevant tools and technologies. 
• Leverage technology and digital dispatching solutions to streamline operations and improve the customer experience. 
• Manage internal claims cost for the network of providers within assigned territory.
• Serve as a primary point of contact between TrxNow and service providers, providing support and resolving any issues that may arise.
• Resolve vendor disputes or issues quickly and efficiently.

Essential Functions

• Maintain accurate provider contract files, credentials, and correspondence materials.
• Analyze market trends and service demands within region to anticipate needs.
• Prepare and present regular reports to company management on territory engagement activities and provider network metrics including cost, efficiency, and customer satisfaction.
• Ensure adequate resources are available to support customer demand and reduce service gaps.
• Manage territory to achieve territory adoption, deliver claims, satisfaction and retention goals, and exceed growth targets. 
• Keep abreast of market trends in the automotive, insurance and roadside assistance sectors. Use this information to elevate individual performance and solution refinement. 
• Travel within assigned territory and to represent TrxNow at industry trade shows and events.

Required Qualifications/Skills

• Excellent analytical, organization, and interpersonal skills (verbal and written) with proven ability to build rapport and effectively communicate with diverse individuals
• Self-motivated and directed with effective time management skills, ability to work under minimal guidance, and manage multiple projects
• Strong dispute resolution, negotiation, and collaboration skills
• Demonstrated agility and a hybrid skillset, seamlessly blending relationship development expertise with the ability to drive field-level program performance effectively.

Preferred Qualifications/Skills

• Bachelor’s degree
• 3 years of experience in Account/Vendor Management
• Client Management or program management experience
• 5 years of experience in the roadside assistance industry

Benefits

• Flexible work environment
• Benefits including health, dental and vision plans
• Voluntary Life & AD&D and Long-Term Disability
• Paid time off
• Bonus structure

Salary : $50,000 - $80,000