What are the responsibilities and job description for the Lead Qualified Professional (QP) position at TruWay Staffing Services?
New Client Intake Responsibilities
1. Request Individual Service Plans (ISP): Obtain ISPs from Managed Care
Organizations (MCOs) by contacting the client's assigned Case Manager or Care
Coordinator. Ensure you have a copy of the ISP for each new client.
2. Authorization Confirmation: Verify authorization through Provider Connect with the
respective MCOs.
3. Intake Preparation: Prepare intake packets and schedule appointments for new clients
promptly. Ensure new clients; names, start, and end dates are added to the Master
Corporate Calendar. Intakes should be completed as soon as possible.
*Notify the HR Director of any pending appointments, who will update the Master
Corporate Calendar after confirming there are no conflicts with office training or
events.
Support for Existing Clients
4. Initial Contact: During your first week of assignment or of receiving a new client,
introduce yourself to the parent/guardian of each client assigned to you as their new QP.
Express enthusiasm about supporting them and maintain regular communication,
including attending all ISP meetings and other relevant engagements.
*Contact clients and families monthly to monitor service provision and document
all communications in your Supervision Log, to be submitted at each review
meeting.
*Share urgent information with the Executive Director and CEO as needed. Ensure
monthly supervision logs are submitted to the Executive Director by the 25th of
each month.
5. ISP/PCP Management: Assist in writing or revising PCPs/ISPs to ensure timely
reauthorization of cases. This may involve writing both Short Range and Long Range
Goals as needed.
6. Meeting Attendance and Collaboration: Attend all ISP, SNAP, or SIS meetings as
required, and collaborate with community organizations to provide additional support.
Work with the Department of Social Services to maintain I/DD eligibility, Medicaid
benefits, and other funding.
*Use a four-step outreach process for contacting parents or professionals: call, text,
email, and in-person visits as necessary. Repeat the process until contact is made.
7. Medical and Community Support: Accompany clients to doctor appointments and
other community outings as required. Coordinate monthly medical services and assist
with obtaining necessary medical supplies.
8. Quarterly Monitoring: Ensure families are observed at least once a quarter and submit
visit logs to the Joint Committee Chairperson by the 25th of each month.
9. Transition Assistance: Assist parents with obtaining guardianship for consumers
reaching age 18. Support families with enrolling clients in Day Support Programs or
educational opportunities.
10. Residential Assistance: Help clients in licensed AFL Homes obtain Special Assistance
funds upon admission (for Residential Manager Supervisors only).
11. Documentation Oversight: Review electronic notes from Direct Care Staff weekly.
Ensure all documentation is reviewed by Monday at 10:00 am for billing by 5:00 pm the
same day.
12. Client Scheduling and Documentation Management: Oversee and coordinate client
scheduling to optimize efficiency, ensuring all treatment notes are accurately completed
and submitted in a timely manner prior to billing, in compliance with company policies
and billing requirements.
13. Service Authorization Management and Master Calendar Oversight: Responsible for
developing and maintaining a master authorization calendar to monitor and manage
service authorizations, ensuring timely approvals, renewals, and adherence to all required
deadlines. The master calendar must be prominently displayed on the wall of your office
for clear visibility
Effective Communication and Office Environment
*Communicate professionally with all stakeholders involved in the Mental Health and
I/DD profession. Maintain a positive and respectful demeanor.
*Report any concerns to the Executive Director or CEO privately. Maintain a positive and
collaborative team environment.
1. Request Individual Service Plans (ISP): Obtain ISPs from Managed Care
Organizations (MCOs) by contacting the client's assigned Case Manager or Care
Coordinator. Ensure you have a copy of the ISP for each new client.
2. Authorization Confirmation: Verify authorization through Provider Connect with the
respective MCOs.
3. Intake Preparation: Prepare intake packets and schedule appointments for new clients
promptly. Ensure new clients; names, start, and end dates are added to the Master
Corporate Calendar. Intakes should be completed as soon as possible.
*Notify the HR Director of any pending appointments, who will update the Master
Corporate Calendar after confirming there are no conflicts with office training or
events.
Support for Existing Clients
4. Initial Contact: During your first week of assignment or of receiving a new client,
introduce yourself to the parent/guardian of each client assigned to you as their new QP.
Express enthusiasm about supporting them and maintain regular communication,
including attending all ISP meetings and other relevant engagements.
*Contact clients and families monthly to monitor service provision and document
all communications in your Supervision Log, to be submitted at each review
meeting.
*Share urgent information with the Executive Director and CEO as needed. Ensure
monthly supervision logs are submitted to the Executive Director by the 25th of
each month.
5. ISP/PCP Management: Assist in writing or revising PCPs/ISPs to ensure timely
reauthorization of cases. This may involve writing both Short Range and Long Range
Goals as needed.
6. Meeting Attendance and Collaboration: Attend all ISP, SNAP, or SIS meetings as
required, and collaborate with community organizations to provide additional support.
Work with the Department of Social Services to maintain I/DD eligibility, Medicaid
benefits, and other funding.
*Use a four-step outreach process for contacting parents or professionals: call, text,
email, and in-person visits as necessary. Repeat the process until contact is made.
7. Medical and Community Support: Accompany clients to doctor appointments and
other community outings as required. Coordinate monthly medical services and assist
with obtaining necessary medical supplies.
8. Quarterly Monitoring: Ensure families are observed at least once a quarter and submit
visit logs to the Joint Committee Chairperson by the 25th of each month.
9. Transition Assistance: Assist parents with obtaining guardianship for consumers
reaching age 18. Support families with enrolling clients in Day Support Programs or
educational opportunities.
10. Residential Assistance: Help clients in licensed AFL Homes obtain Special Assistance
funds upon admission (for Residential Manager Supervisors only).
11. Documentation Oversight: Review electronic notes from Direct Care Staff weekly.
Ensure all documentation is reviewed by Monday at 10:00 am for billing by 5:00 pm the
same day.
12. Client Scheduling and Documentation Management: Oversee and coordinate client
scheduling to optimize efficiency, ensuring all treatment notes are accurately completed
and submitted in a timely manner prior to billing, in compliance with company policies
and billing requirements.
13. Service Authorization Management and Master Calendar Oversight: Responsible for
developing and maintaining a master authorization calendar to monitor and manage
service authorizations, ensuring timely approvals, renewals, and adherence to all required
deadlines. The master calendar must be prominently displayed on the wall of your office
for clear visibility
Effective Communication and Office Environment
*Communicate professionally with all stakeholders involved in the Mental Health and
I/DD profession. Maintain a positive and respectful demeanor.
*Report any concerns to the Executive Director or CEO privately. Maintain a positive and
collaborative team environment.