Dispatch/Provisioning Technician_Part Time

Knowledge, Skills, and Abilities:

• Must be available to work evenings and weekends.

• Bilingual proficiency in English and Spanish is a plus.
• To qualify for work from home, applicants must meet WFH requirements for bandwidth, work environment, and office setup. Truvista provides the required equipment, including a laptop, IP phone, and headset.

• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments.

• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and innovative ideas. Able to work independently.
• Communications - Communicates clearly and professionally, listens carefully, asks clarifying questions, responds effectively to questions, and prepares professional written business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.

• Attendance / Punctuality – Is logged in and ready to work at the start of each shift and limits unscheduled absences. 

• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly.
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently. Pays close attention to detail.
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations.
• Calculations – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting.
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer/Office Systems Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and various other job related software – to include phone systems. 

Education and Experience:

High school diploma or equivalent required. One to three years of related experience preferred; industry experience also preferred.