What are the responsibilities and job description for the Customer Service Representative (CSR) position at TrustWareGate?
Description:
About TrustWareGate
TrustWareGate is a logistics and warehousing company providing secure storage, inventory management, and distribution support to business clients. Our operations rely on safe and reliable transportation of goods between warehouses, clients, and distribution points.
Position Overview
We are seeking a professional Customer Service Representative (CSR) to support our logistics operations by assisting clients with inquiries, shipment updates, and service coordination in Boston, MA.
Key Responsibilities
- Respond to customer inquiries via phone and email
- Provide updates on shipments and inventory status
- Assist with service requests and basic account questions
- Coordinate with warehouse and logistics teams
- Maintain accurate records of customer interactions
- Ensure a high level of customer satisfaction
Requirements:
Qualifications & Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer skills (email, data entry, CRM systems)
- Ability to multitask and stay organized
Benefits
- Competitive hourly pay
- Paid training
- Opportunities for advancement within the company
- Stable, full-time employment
- Supportive and professional work environment