What are the responsibilities and job description for the Help Desk Associate position at Trusted Workforce Solutions?
Job Description
We are seeking a highly motivated and customer-oriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve a variety of technical issues, including hardware, software, and network problems
- Document and track all support requests and resolutions
- Identify and escalate complex issues to higher-level support teams
- Maintain a positive and professional attitude, even under pressure
- Stay up-to-date on the latest technologies and troubleshooting techniques
Qualifications:
- Strong understanding of IT support principles, including hardware, software, and networking
- Excellent problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Experience with help desk ticketing systems
- IT certifications (e.g., A , CompTIA Network ) preferred, but not required
Salary : $70,000 - $80,000
