What are the responsibilities and job description for the Dispatcher position at Trust 1 Services?
Now Hiring: Superstar Dispatcher!
Location: Quincy, MA
Pay Range/Salary: $60,000 - $75,000 (based on experience)
Full-Time | Fast-Paced | Team-Driven | Career-Boosting
At Trust 1 Heating, Cooling, Plumbing, we’re more than just a home services company—we’re a family that works hard, supports one another, and celebrates wins together. Right now, we’re on the lookout for a driven, organized, and people-loving Dispatcher to be the central hub of our daily operations.
If you're the kind of person who thrives on solving problems, keeping things running like clockwork, and loves a buzzing office atmosphere—we want to hear from you!
What You’ll Be Doing:
Be the voice and brain of our operations—dispatching techs to service and install jobs with precision
Monitor schedules, job progress, and technician location to maximize efficiency
Manage technician time sheets and ensure all hours are tracked accurately for payroll and job costing
Coordinate with customers to confirm appointments and provide status updates
Collaborate closely with service and install managers to ensure smooth daily workflows
Jump in to support the team wherever needed—you're the go-to person for making the day flow
What We’re Looking For:
Strong multitasking skills—you can juggle schedules, calls, and updates like a pro
Excellent communicator with a confident phone presence
Detail-oriented with a knack for organization and accountability
Previous experience dispatching or in a service industry is a big plus
Comfortable using scheduling software, CRM systems, and digital timekeeping tools
What You’ll Get in Return:
When we say we take care of our people, we mean it. Check out these top-tier benefits:
✨ Fun, Family-Like Atmosphere – You’ll love coming to work (really!)
Consistent Training & Career Development – We invest in YOU
401(k) with 4% Company Match – Secure your future
100% Paid Vision & Dental Insurance – Because your smile matters
Blue Cross Blue Shield Health Insurance – Top-of-the-line coverage
100% Paid Life Insurance – $50,000 policy, on us
Paid Birthday Off – Celebrate YOU with a paid day off
Time Off – 120 Hours of Pto
Rewards & Recognition – Monthly shoutouts, prizes, and bonus incentives
Boot/Shoe Allowance – We help keep you comfortable on the job
Real Growth Opportunities – We promote from within and want you to grow with us
Ready to Apply? Let’s Talk!
Salary : $60,000 - $75,000