What are the responsibilities and job description for the Project Engineer Technical Service position at TRUMPF North America?
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Project Engineer is responsible for implementing projects in technical service, including improvement of internal and external processes. Responsible for coordinating and fulfilling quality projects and connectivity initiatives on equipment within the North American Service Alliance, responsible for coordinating process changes within Standard Operating Procedures across Technical Service.
Principle Duties & Responsibilities
Strong knowledge of Project Management methodologies and best practices. Goal orientation and action-focused, pragmatic and self-disciplined, good at project planning, organizing, communication, team motivation and delegation. Must have excellent follow-up skills and prior experience or equivalent in customer service/technical concentration. Strong written/verbal communication, customer focus and ability to drive change. Organized person with above average knowledge of Microsoft Office suite.
Education
Minimum two-year associates degree with concentration in Engineering principles or suitable combination of education and work experience. Bachelor's degree preferred.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Project Engineer is responsible for implementing projects in technical service, including improvement of internal and external processes. Responsible for coordinating and fulfilling quality projects and connectivity initiatives on equipment within the North American Service Alliance, responsible for coordinating process changes within Standard Operating Procedures across Technical Service.
Principle Duties & Responsibilities
- Process owner for quality projects within the North American Service Alliance, alignment with headquarter and coordination with Canada and Mexican service organization, maintain respective KPIs Coordinate and schedule quality project missions for U.S. machines with customers, coordinate implementation of remote projects with product support and service managers
- Ensure all necessary resources are available at the right place at the right time (technician, tools etc.) Responsibility for spare part coordination for quality projects with counterparts in headquarter Responsibility for connectivity initiative: maintain KPIs, coordinate between Smart Services and Product Support Group, implement new initiatives across technology teams in the US, Canada and Mexico
- Coordinating process change implementations into Standard Operating Procedures, regular review of existing SOPs
- Other administrative, project, office and technical tasks as assigned by Service Managers
- Analyze processes and create process maps
- Apply project management knowledge and techniques to all tasks, and ensure good project management throughout the department
Strong knowledge of Project Management methodologies and best practices. Goal orientation and action-focused, pragmatic and self-disciplined, good at project planning, organizing, communication, team motivation and delegation. Must have excellent follow-up skills and prior experience or equivalent in customer service/technical concentration. Strong written/verbal communication, customer focus and ability to drive change. Organized person with above average knowledge of Microsoft Office suite.
Education
Minimum two-year associates degree with concentration in Engineering principles or suitable combination of education and work experience. Bachelor's degree preferred.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.