What are the responsibilities and job description for the Head of Spare Parts & Logistics position at TRUMPF North America?
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
The Head of Spare Parts & Logistics is responsible of spare parts, repairs/returns and logistics team. In this role she/he will ensure that each of the teams are providing their internal and external customers with a world class experience by handling their needs accurately, on time, efficiently and professionally. The Head of Spare Parts & Logistics will develop procedures and policies which will help meet customer satisfaction, on time delivery and department financial goals. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this role. The ideal candidate has strong leadership skills, is resourceful, a good problem solver and highly organized. Proven track record in team building and creating operational processes is important. Assuring a steady completion of workload in a timely manner is critical to success in this role.
Principle Duties & Responsibilities
Occasional business travel for meetings and/or training will be required (<20%), this may require occasional overnight staysMust maintain Valid Driver’s License Must be eligible for a passport and able to travel internationally
Education & Experience
The Head of Spare Parts & Logistics is responsible of spare parts, repairs/returns and logistics team. In this role she/he will ensure that each of the teams are providing their internal and external customers with a world class experience by handling their needs accurately, on time, efficiently and professionally. The Head of Spare Parts & Logistics will develop procedures and policies which will help meet customer satisfaction, on time delivery and department financial goals. The ability to multi-task, while maintaining complex schedules and managing administrative support, is essential in this role. The ideal candidate has strong leadership skills, is resourceful, a good problem solver and highly organized. Proven track record in team building and creating operational processes is important. Assuring a steady completion of workload in a timely manner is critical to success in this role.
Principle Duties & Responsibilities
- Serve as a customer advocate, ensure internal and external customer needs are met and solutions are provided in a timely fashion to minimize the chance of escalations with customers.
- Continuously review processes and standard operation procedures to improve operational efficiency and clarify roles within teams.
- Ensure team is trained properly to secure customer support needs, cross train individuals in key roles as necessary.
- Review internal systems and databases constantly to identify opportunities of improvement, implement changes as necessary utilizing this data.
- Work with direct reports to monitor the spare parts inventory. Keep dead stock and slow-moving inventory to a minimum while ensuring we have availability the parts required to support the market.
- Monitor the HALO/OEM mailbox and work with the Customer Service Rep’s to ensure departmental goals are met.
- Monitor logistics, repair/ return processes to ensure the customers’ needs are handled efficiently and processes are followed correctly.
- Work with other TRUMPF organizations in North America and Globally to improve operations, processes, and customer experience.
- Create/maintain KPI’s and other metrics to ensure high level of customer satisfaction. Improve operations based on established data and ensure that the teams and individuals meet and exceed established customer satisfaction goals.
- Maintain team meetings, SYNCHRO meetings and regular one on one meetings with all direct reports.
- Approve weekly expenses, bi-weekly timesheets and PTO requests for all direct reports.
- Conduct annual performance evaluations and coach/mentor employees throughout the year to ensure they are working to their full potential.
- Assist in the preparation of regularly scheduled reports and/ or presentations.
Occasional business travel for meetings and/or training will be required (<20%), this may require occasional overnight stays
- Bachelor’s degree or higher required
- Excellent management skills and ability to ensure high quality teamwork
- Strong time management skills and the ability to prioritize, organize and plan work
- Excellent written and verbal communication skills
- Strong attention to detail and problem solving skills
- Proficient in Microsoft Office; Word, Outlook, Excel, and PowerPoint
- Experience with SAP is a plus
- At least 5 years of experience in a customer centric role which required scheduling and coordination activities