Terrace 16 Assistant General Manager

Position Summary

The Assistant General Manager supports the Restaurant General Manager in delivering an exceptional, Forbes Travel Guide–level dining experience across assigned outlets. This highly visible leadership role requires a constant floor presence, refined service instincts, and a hands-on approach to guest engagement and team development. The Assistant General Manager plays a critical role in upholding luxury brand standards, fostering a culture of excellence, and ensuring every guest interaction is thoughtful, personalized, and seamless.

Key Responsibilities

Luxury Service & Guest Experience

• Uphold Forbes Travel Guide and brand service standards at all times
  
  

• Maintain an elevated and polished floor presence, proactively engaging with guests and anticipating needs
  
  

• Lead service recovery with discretion, empathy, and professionalism
  
  

• Ensure service flow, presentation, and attention to detail meet luxury expectations

Leadership & Team Development

• Support the General Manager  in coaching, training, and developing service teams
  
  

• Reinforce luxury service behaviors through pre-shift meetings, ongoing feedback, and role modeling
  
  

• Promote a culture of accountability, professionalism, and continuous improvement
  
  

• Assist with onboarding and training to ensure associates fully understand luxury service expectations

Operational Excellence

• Assist with scheduling, payroll accuracy, and labor optimization while maintaining service quality
  
  

• Support inventory controls, requisitions, and proper storage procedures
  
  

• Ensure compliance with hotel policies, health regulations, and safety standards
  
  

• Oversee outlet readiness, cleanliness, and mise en place prior to service

Financial Performance

• Support revenue growth initiatives while maintaining cost controls
  
  

• Assist in monitoring labor, food, and beverage costs
  
  

• Ensure cash handling procedures and internal controls are followed consistently

Events, Promotions & Brand Representation

• Support execution of special events, VIP dining experiences, and promotional activations
  
  

• Serve as a brand ambassador, representing the property with professionalism and confidence

Qualifications & Experience Requirements

• Minimum of 2–4 years of supervisory or management experience in luxury hotel, fine dining, or Forbes Travel Guide–rated food and beverage operations
  
  

• Demonstrated knowledge of Forbes Travel Guide standards, luxury service behaviors, and anticipatory guest service
  
  

• Proven ability to lead teams in a fast-paced, high-expectation environment
  
  

• Strong guest relations skills with a focus on personalization, name recognition, and service recovery
  
  

• Experience with scheduling, payroll systems, inventory management, and cost controls
  
  

• Solid understanding of food and beverage operations, service etiquette, and quality standards
  
  

• Exceptional communication, organizational, and interpersonal skills
  
  

• Professional appearance and demeanor consistent with a luxury hospitality environment
  
  

• Flexible schedule, including nights, weekends, and holidays

Reporting Structure

This position reports directly to the General Manager and collaborates closely with restaurant leadership to ensure the highest levels of Associate, Guest, and Financial satisfaction.

License/Certificate

Ability to obtain Tips/BASSET certification 

ServSafe City of Chicago certification strongly preferred (ability to obtain certification if directed by the company)

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.  

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.