Assist Director Housekeeping

Position Overview:

The Assistant Director of Rooms works closely with all department heads to lead the Rooms strategy of the hotel. More specifically, responsibilities include: overseeing the Rooms Division which consists of Front Desk, Concierge, Guest Services, Attache, Telecommunications, Housekeeping and Laundry. The Assistant Director of Rooms is responsible for achieving the strategic goals of the Division through managing an extremely large budget, ordering decisions and P&L analysis.

EXAMPLE OF DUTIES: 

ESSENTIAL FUNCTIONS 

Average 

Percent of 

Time

50% Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments.

20%  Monitors all rooms’ related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.

15% Communicates with guests and associates both verbally and in writing to answer questions and resolve issues.

10% Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests.

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. 

• Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. 

• Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. 

• Manages and administers the Lobby Greeter Program and Manager-On-Duty program requiring weekend stay over, and constant monitoring throughout hotel and troubleshooting issues. 

• Meets with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests. Resolves complaints on behalf of the Hotel Manager. 

• Coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest satisfaction. 

• All other tasks as assigned by the Director of Rooms, Hotel Manager or General Manager.

PHYSICAL REQUIREMENTS: 

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours 

Physical Activity  Frequency 

Sitting  Frequent 

Walking  Frequent 

Climbing stairs  Occasional 

Crouching/Bending/Stooping  Occasional 

Pushing/Pulling  Occasional 

Reaching  Constant 

Grasping  Frequent 

Talking  Constant 

Hearing  Constant 

Lifting/Carrying  Occasionally up to 25 lbs. 

Near Vision  Constant 

Far Vision  Constant 

Smell  Occasional 

Travel  Occasional

ORGANIZATIONAL RELATIONSHIPS 

Positions directly reporting to this position (titles): 

Director of Rooms

Director of Front Office 

Director of Housekeeping 

Director of Attache

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation using some other combination of skills and abilities. 

• Knowledge of computer systems for registration, reservations, communications and back-up systems. 

• Mathematical comprehension to understand and interpret numbers as they apply to operations. 

• Ability to read, write, speak and understand the English language to communicate with guests and team members. 

• Ability to develop subordinates to enhance advancement in the hotel and corporation. 

• Ability to effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy. 

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. 

QUALIFICATION STANDARDS 

EDUCATION 

Associates Degree

3 Years of Experience 

EXPERIENCE 

Three to five years’ experience as Director of Front Office Operations, and/or Guest Services, and/or Housekeeping. Experience in the effective management of associates and managers.

CPR Certification and/or First Aid Training preferred

GROOMING/UNIFORMS 

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. 

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.  

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.