What are the responsibilities and job description for the Member Service Representative position at Trumark Credit Union?
TRUMARK CREDIT UNION
Job Title: Member Service Representative
Department: Large Street
Location: 7350 Large Street Philadelphia PA 19152
Employment Type: Full-Time
Join Our Team and Make a Difference!
Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.
When you join us, you’ll enjoy:
Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.
What You’ll Do
As a Member Service Representative, you’ll play a vital role in our members' financial journeys:
Education: High school diploma or GED required; associate degree in business or a related field preferred.
Experience: 1 years of experience in customer service, retail, or banking preferred.
Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.
Availability: Flexible hours, including evenings and Saturdays, may be required.
What To Expect After You Apply
Ready to Apply?
If you’re excited about joining a supportive and mission-driven team, apply now and start your journey with Trumark!
Job Title: Member Service Representative
Department: Large Street
Location: 7350 Large Street Philadelphia PA 19152
Employment Type: Full-Time
Join Our Team and Make a Difference!
Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.
When you join us, you’ll enjoy:
Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.
What You’ll Do
As a Member Service Representative, you’ll play a vital role in our members' financial journeys:
- Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
- Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
- Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
- Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
- Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.
Education: High school diploma or GED required; associate degree in business or a related field preferred.
Experience: 1 years of experience in customer service, retail, or banking preferred.
Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.
Availability: Flexible hours, including evenings and Saturdays, may be required.
What To Expect After You Apply
- Application Review: We’ll carefully review your application to ensure it meets the role's qualifications.
- Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience.
- Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
- Final Decision: After interviews, we’ll notify you of the outcome and next steps.
Ready to Apply?
If you’re excited about joining a supportive and mission-driven team, apply now and start your journey with Trumark!