Front Desk Receptionist

Job Summary

We are seeking a Front Desk / Medical Receptionist who is organized, professional, and able to manage high patient volume while maintaining accuracy and HIPAA compliance. This role is essential to clinic operations and patient flow. Attention to detail and accountability are required.

Key Responsibilities

Patient Check-In

• Greet patients professionally, maintain eye contact, and ensure proper sign-in
• Verify and update patient demographics, insurance, HIPAA forms, and documentation
• Scan IDs, insurance cards, and required forms for new patients
• Ensure insurance eligibility has been verified prior to visit
• Collect copays, balances, deductibles, and lab fees when applicable
• Accurately update patient status in EMR (ECW)
• Coordinate patient flow with Medical Assistants and providers
• Take patient's vitals when needed.

Patient Check-Out & Scheduling

• Schedule follow-up appointments, referrals, and diagnostic testing
• Review provider orders (including future orders) prior to check-out
• Confirm prescriptions were sent to the correct pharmacy
• Ensure patients have access to the patient portal
• Address incomplete check-outs and delayed encounters

Administrative & Office Support

• Handle cash payments following office protocol
• Scan, upload, and securely manage patient documents (HIPAA compliance)
• Assist with confirmations, eligibility checks, and next-day scheduling
• Manage faxes, referrals, pre-op documentation, and general clerical duties
• Support clinic campaigns (physicals, follow-ups, school physicals, etc.)

Patient Safety & Professionalism

• Identify and escalate critical patients immediately
• De-escalate upset patients and involve supervisors/providers as needed
• Ensure no patient leaves without provider notification
• Maintain strict confidentiality at all times

Required Qualifications

• Minimum 1 year experience in a medical front desk or healthcare setting
• Strong knowledge of HIPAA and patient privacy standards
• Experience with EMR systems (ECW preferred)
• Comfortable handling payments and insurance verification
• Bilingual (English/Spanish) preferred
• Strong communication, organization, and multitasking skills
• Reliable, punctual, and detail-oriented

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance

Experience:

• Medical receptionist: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Miramar, FL 33027 (Required)

Work Location: In person

Salary : $19 - $21