What are the responsibilities and job description for the Mortgage Servicing Analytical Insights Manager - Development position at Truist?
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Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Mortgage Servicing Analytical Insights Manager – Development leads the design, development, and delivery of Mortgage Servicing analytics, business intelligence, data engineering, and AI/ML solutions that support Mortgage Servicing operations and strategic business objectives. This role manages multi-disciplinary teams, drives analytics strategy, and ensures the delivery of scalable, high-quality reporting, insights, and predictive solutions that improve business performance and decision-making.
The Manager oversees the end-to-end analytics development lifecycle, including intake, prioritization, development, deployment, and execution. The role partners with business and technology leaders to align analytics initiatives with organizational goals, establish standards for data quality, SQL development, data modeling, and governance, and drive adoption of AI/ML-driven insights across the organization.
Success in this role is demonstrated through high-performing teams, trusted and scalable data solutions, operationalized machine learning capabilities, streamlined reporting processes, and measurable business outcomes that support enterprise performance and transformation objectives.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Mortgage Servicing Analytical Insights Manager – Development leads the design, development, and delivery of Mortgage Servicing analytics, business intelligence, data engineering, and AI/ML solutions that support Mortgage Servicing operations and strategic business objectives. This role manages multi-disciplinary teams, drives analytics strategy, and ensures the delivery of scalable, high-quality reporting, insights, and predictive solutions that improve business performance and decision-making.
The Manager oversees the end-to-end analytics development lifecycle, including intake, prioritization, development, deployment, and execution. The role partners with business and technology leaders to align analytics initiatives with organizational goals, establish standards for data quality, SQL development, data modeling, and governance, and drive adoption of AI/ML-driven insights across the organization.
Success in this role is demonstrated through high-performing teams, trusted and scalable data solutions, operationalized machine learning capabilities, streamlined reporting processes, and measurable business outcomes that support enterprise performance and transformation objectives.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Lead and manage a team responsible for reporting, analytics, and operational insights
- Oversee the delivery of servicing reports and ensure accuracy, consistency, and timeliness
- Partner with business stakeholders to understand needs and translate them into actionable solutions
- Drive process improvements to enhance efficiency, scalability, and effectiveness
- Monitor team performance, provide coaching, and support professional development
- Ensure alignment with COI strategy, priorities, and governance standards
- Maintain visibility into project pipelines, risks, and dependencies.
- Experience in team leadership within operations, analytics, or reporting environments
- Strong organizational and communication skills
- Ability to manage multiple priorities and drive results in a fast-paced environment
- Experience working cross-functionally with business and technical teams
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work